Jonathan Suarez Clavijo Email & Phone Number

Bogotá, Bogota, CO

Bogotá D.C. Area, Colombia

• Managed +7000 orders with an average compliance +98%, on time deliveries over 97% and reliability as delivery driver with SLA +95%.
• Self-motivated with excellent customer service & communication skills (verbal and written) according with +98% customer satisfaction at Rappi & Didi.
• Designed and implemented a control and follow up strategy on the comprehensive logistic process, as Supply Chain Consultant in a small business of importation from China.
• Detected improvement opportunities, built and managed customized roadmaps in a small business of importation from China.
• During quarantine at Colombia due to COVID 19 pandemic, trained perspective, color and composition to improve photography skills.
• Improved my cooking skills, taken over cooking, meals planning and shopping management on a budget, while Colombia was lockdown and as my housemates were elders.

Bogota, D.C., Capital District, Colombia

• Established empathetic relationships with demanding clients, through active listening, achieving customer satisfaction above 98%.
• Detected potential complex situations, de-escalated and managed them, avoiding unnecessary lawsuits and litigations, with a 95% success rate.
• Educated clients about the terms and conditions to improve the service we could provide them.

Porlamar, Nueva Esparta State, Venezuela

• Traveled around Venezuela and settled in Porlamar - Margarita Island. It was a unique experience that helped me find myself and gain inspiration for my next set of career goals.
• Launched a micro-business importing clothing from Venezuela to Colombia.
• Navigated through the difficult conditions of the Venezuelan market, adapting business strategies in real time, gaining valuable insights into customer behavior and how agile market changes impact a business.
• Studied Professional Photography for Amateurs.
• Studied a Motorcycle Mechanics Technician.

Bogotá, Capital District, Colombia

• Planned, designed and executed the regional strategic plan for the optimization of technological tools, achieving savings of +USD$ 1.3 MM on an initial budget of USD$ 3.6 MM for the region.
• Evaluated and managed contractual risks and promoted the new regional strategic plan for the optimization of technological tools.
• Researched and negotiated with suppliers alternatives in the service contracts for each country.
• Developed a regional database of +18K mobile lines.

Bogotá D.C., Lima & Guayaquil

• Established a regional dashboard, collaborating from design to reporting (weekly and monthly) for the new logistics vice presidency at AB InBev, ensuring the availability and reliability of the information.
• Contributed to the development (resumes, goals, projections and analysis) of +50 new KPIs, including standardization in the region.
• Standardized and unified KPIs between SABMiller and AB InBev.
• Merged and standardized existing KPIs from vice presidencies Supply Chain and Distribution at SABMiller.

Bogotá D.C., Lima & Guayaquil

• Led the SKA (Supply Chain KPIs Automation) project supported by the PMI methodology with a budget of COP$ 200 MM.
• Participated in the weekly S&OP meeting, providing support and data analysis.
• Implemented the new SharePoint structure for the S&OP process in Latam.
• Executed the Colombia OnTap project (pilot plan for SABMiller Global - VP Supply Chain) standardizing the company's intranet.
• Supported the team responsible for the implementation of the common Ideas Bank between the VPs of Sales, Distribution and Supply Chain. Giving rise to constant innovation and sustainability of good ideas over time.

Bogota, D.C., Capital District, Colombia

• Created a tool for the automatic extraction, transformation and loading of information from SAP (ETL) to a data warehouse in SQL, using Excel Macros, for later use in the VP of Supply Chain. Achieving a saving of.
• Built and communicated (daily, weekly and monthly) the national dashboard for the VP Supply Chain.
• Collaborated in achieving different international certifications such as APICS Certification of Detailed Material Planning, Oliver Wight, Lean, WCM.
• Managed and analyzed the Distribution and Sales Insights, delivered by Nielsen for the VP Supply Chain.
• Documented the end-to-end processes of the extended Supply Chain, to find different opportunities for improvement.
• Developed different tools and databases for the planning process, supporting all planning areas and streamlining the process during peak seasons.

Bogotá D.C., Colombia

• Generated calls for tenders (budgets up to USD$ 1.0 MM), from the design of the Terms of Reference to the award.
• Assisted the team responsible for the construction of the Terms of Reference in +350 direct materials, achieving clear and detailed communication between supplier and buyer, improving negotiation processes with.

Tocancipa, Colombia

• Developed different negotiation and persuasion skills to manage different purchasing processes at national and international level.
• Attended suppliers by maintaining open, ethical and responsible communication.

Bogota, D.C., Capital District, Colombia

• Attended to customer requests in compliance with the highest quality standards (QA +98% and Customer Satisfaction +95%).
• Resolved computer problems through troubleshooting and remote assistance.
• Analyzed different solutions and advised the client on the best possible solution.

Bogota, D.C. & Tocancipá

• Designed the automation of the cleaning-in-place (CIP) system on production lines 1 and 3 of the Tocancipá Plant, reducing the risks to personnel involved in the process by 95%, time waste by 70% and material waste by.
• Assisted in the coordination and planning of preventive and corrective maintenance (lines 1 and 3) of the production plant in Tocancipá.
• Collaborated in the standardization and designed the Standard Operating Procedures (SOP).
• Managed quality policies such as ISO 9000, 14000 and OHSAS 18001.

Big Data & Analytics Of Data Postgraduate Specialization, Business, Management, Marketing, And Related Support Services

Project Management Diploma With Pmi Approach, Project Management

Bachelor Of Engineering - Be, Mechatronics, Robotics, And Automation Engineering

Activities and Societies: Tennis Team, Robotics and Automation Research Team.