I am currently the Design Research Lead at Big Motive, a digital design agency.Responsibilities include:• Leadership of client-facing user research projects, from initial proposal, discovery workshops, project planning, to qualitative and quantitative data collection activities, data analysis, synthesis, generation of actionable insights, reporting of results, and project handover.• Initial client meetings and development of proposals with timelines and costs• Usability assessments of existing products and services, and prototypes• Facilitation of discovery workshops with stakeholders, and user research workshops• User interviews including creation of discussion guides, facilitation of interviews card sorting, and analysis of qualitative data • Creation and distribution of surveys, with analysis and synthesis of resulting quantitative data• Project management duties including regular stakeholder communication and reporting• Recruitment of representative user populations, including under-represented or “hard to reach” groups.• Collaboration with internal and external multidisciplinary teams including product owners, developers, designers, operations leads, and clients• Collaborative writing of successful proposals for the UK Government's Digital Outcomes and Specialists framework• Collaborative writing of successful proposals for funding bodies including Innovate UKSoftware tools used include: Miro, Figma, Otter, Asana

• Led a partnership with the Northern Ireland Social Care Council (NISCC), resulting in the development and distribution of surveys to over 45,000 social care workers. These surveys identified workforce’s digital skills capabilities and attitudes towards technology. I provided expertise in survey design, statistical analysis, SPSS, results reporting, and action recommendation. Tableau for data visualisation. The results raised awareness of the digital development needs of the workforce. The results were published in an international, peer-reviewed journal: https://mededu.jmir.org/2020/2/e15936/ • Multidisciplinary collaboration involving primary research into the attitudes towards voice assisted technologies among people with Parkinson’s disease. This survey-based study provided valuable insights and acted as the foundation for future research. The results were published in an international, peer-reviewed journal: https://rehab.jmir.org/2021/1/e23006/ • Led research on a joint BT Ireland / Ulster University project to explore novel methods of advanced customer analytics. Performed secondary research to identify a suitable problem area for proof of concept, in addition to market research of existing state of the art commercial solutions. These findings were used to scope the project, in addition to establishing aims, objectives, and a deliverables timeline.• Developed a promotional project video and UI mock-ups to generate further interest and investment in the project within BT amongst senior executives. Technologies used: Adobe After Effects, Adobe Audition, Adobe Photoshop, Adobe Premiere Pro.• Completion of the ethics approval process to facilitate collection of data from human participants.• Mentoring of junior staff.• Data analytics using technologies including: Python 3.7 – Libraries: OpenCV, NumPy, Pandas, Scikit-Learn, NLTK, Bokeh, Matplotlib. IDEs: PyCharm, Jupyter Notebook. Other Platforms: MATLAB, SPSS, MySQL, SQL

• A research post with a 30% teaching workload.• Led and delivered a Northern Ireland-wide social care technology engagement initiative, resulting in 86% of participants indicating improvement in confidence with technology, and a 50% increase in user levels for NISCC’s online learning zone. • Development of solutions for the processing of sensor data from smart homes to more rapidly identify changes in wellbeing than is possible through traditional clinical methods.• Development and delivery of undergraduate & postgraduate material including: -- Course: MSc Internet of Things. Module: Pervasive Computing. -- Course: MSc Data Science. Module: Data Science Foundations. • Event creation / management: -- The 1st Age Friendly Innovation Workshop (October 2018) – 78 attendees -- The 2nd Age Friendly Innovation Workshop (September 2018) – 73 attendees• Group Membership: -- The ECHAlliance Care at Home Innovation Network. -- The NHSCT “Care with Accommodation” steering group• PhD, MSc, and industrial placement student supervision• Marketing lead for the School of Computing

Led the market research and trial approval process of a £1 million Invest NI funded project investigating the application of novel sensor technology within NHS services and the private market. This included identifying and establishing relationships with stakeholders including NHS Trusts, Belfast City Council, technical SMEs from throughout Northern Ireland, care homes, charities, and service users. Secondary market research facilitated project scoping and identification of a suitable niche to maximise impact and ROI. Primary research with stakeholders facilitated further refinement of project requirements and the creation of a detailed project plan.

• A consultancy-style role. Responsible for leading projects each involving at least 3 companies who required market research into specific areas of healthcare technology to identify possible fits for their existing products and expertise. Responsible for market research, project management, and prototype implementation and testing. Results from this research were presented and published in several international conferences and prestigious journals.• One project resulted in the award of the prestigious Ulster University Impact Excellence Award.