Comcast Cable - Wholesale TV Everywhere• Assessed the technical/ financial implications of wholesaling a TV Everywhere app to other cable providers; built the executive business case to support a project worth 18M annually• Advised solution architecture team throughout product design phases by documenting multi-system X1 platform architecture and performing as a technical SME• Analyzed a new unit’s organizational role to create a target operating model for its product and customer lifecycles; mapped existing processes and roles back to the operating model to align the unit’s processes to the enterprise strategy• Managed junior resources to define product scope and create product requirements/user stories for Agile product development• Crafted professional materials to communicate progress, major obstacles, scope, timelines- Cloud DVR• Quality Assurance manager for a cloud DVR / IP Video Streaming product (Xfinity TV app for iOS/Android/ Web) , led a team of 11 testers (5 onshore and 6 offshore)• Clarified testing requirements based on program needs; focused QA efforts on relevant and concise Agile tests, eliminated unnecessary test cycles and rebuilt test cases based on scope• Built professional program road maps and tracked project milestones, risks, and dependencies for executive communications to the CTO• Restructured existing defect management process to drive product development, managed and triaged all known product defects, pushed and escalated defects to resolution• Conducted End-to-End functional, automated, regression and individual system component testing; performed root cause analysis of failures• Documented a complex product architecture, gathered requirements and insight from 12 engineering teams to create a never-before-seen detailed visual for cross-team development• Traveled to product launch markets to work with local divisions and validate product readiness, sustained relationships and facilitated communication of gaps

• Customized Jira, a project management software, for the client project team by analyzing end-to-end project lifecycle and creating step-by-step workflows to mirror the processes of requirement gathering, internal and third-party development, testing, defect resolution, and deployment • Earned project team buy-in by illustrating detailed Jira implementation plan, and aided with transition by training client project members how to effectively utilize software• Acted as liaison between client and remote software vendor by tracking and triaging all software defects using HP Quality Center, reported on development and testing progress daily • Analyzed existing defect management process to recommend and implement process improvements that reduced defect resolution time by 1-2 days• Created a step-by-step bidirectional logical mapping between Jira and HP Quality Center to synchronize workflow statuses, progress, fields, and user information via a Jira plugin• Supported Program Management in project planning, software release structure, and project administration• Mapped out client's business application architecture for Operations Service & Support aircraft operations, then conducted a vendor assessment to align client's existing business applications against vendor software capabilitiesTowers Watson, A Professional Service Firm • Redesigned existing client workflows to more accurately reflect business rules and processes • PMO Support, tracked and chased issues in a multi-phase global Windows 7 migration

• An uber of iPhone repair, met customers to fix cracked iPhone screens• Self-taught teardown, assembly, and repair for each model iPhone• Managed personal inventory and customers

• Conceptualized multiple unique strategies for redesign of employee time tracking system (Mobile, Outlook integration)• Streamlined and recommended process improvements for resource transfers between businesses• Led focus sessions with Usability team to gather feedback and implement new features• Presented concepts to management team and effectively adapted to and incorporated new ideas• Gathered and created functional requirements for multiple projects

• Increased recruitment efforts with new more efficient methods of recruitment management • Created Values/Expectations criteria to measure and set expectations with potential members, conducted interviews and screening to identify high quality candidates• Recruited all solid, hard-working leaders; the largest class of men in the previous 6 years

• Coordinated with National Board members to draft national policies• Planned portions of National Conference, regional conferences• Assisted and consulted with National strategic planning initiative

• Led a struggling fraternity out of bankruptcy by doubling membership, boosting campus and charity involvement, and involving alumni to lay the foundation for $1.5M house renovations• Balanced the books at the end of term, started with $32000 of debt• Responsible for upkeep and maintenance of chapter• Restructured house governing laws, organizational hierarchy to improve operations• Doubled membership by reviewing and improving recruitment practices• Established Semester Scholarships and Scholarship Plan and raised House GPA 20%• Coordinated with alumni to structure and plan $1.5M renovations to property, coordinated relocation effort during renovations• Expanded Philanthropy efforts 80% for various Charities by boosting house participation• Increased Community Service hours 60% for various causes through increased involvement• Worked with University Faculty, Administrators, Borough Administrators and National Board for various community service, educational programming, and philanthropic efforts

• Managed live database of over 100 products with MySQL/PHP• Analyzed existing layout and streamlined organizational inefficiencies• Increased absolute unique visitors per day 106% utilizing Search Engine Optimization tactics• Generated unique web content and sales materials

• Upgraded IT computers to Windows Vista as a proof of concept, ran Windows Vista System Analysis software• Organized employee information, data entry in multiple personnel databases• Performed Administrator roles, computer maintenance, tech support