Jonathan Tenn-Yuk Email & Phone Number

- Collaborate with business stakeholders to understand business processes, identify gaps within current processes, define solutions to address gaps, document user stories and business requirements associated with business value- Lead end to end implementation planning including project management, issue management, communication and change management - Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success

- Work with clients to gather, understand and define business requirements- Developing and writing user stories that directly support the primary objective of the project and are appropriate size for iterative development- Experience with configuring and developing flows, custom objects, layouts, reports and dashboards in Salesforce- Design, build, and deliver tailored Salesforce solutions for clients using Salesforce and other third party technologies- Identify project issues/risks and present alternatives to alleviate or resolve them

Toronto, Ontario, Canada

Toronto, Canada Area

Operations & Stakeholder Management- Oversaw and supervised aviation technicians, suppliers and other departments toensure airworthiness in line with master production schedule for up to 3 aircrafts- Planned and coordinated tasks between multiple inter-site departments toincrease efficiency 15%- Optimal delegation of resources to exceed projected workload and improve projectschedules by 10%Project Implementation and Initiation- Involved in major implementation phases of new aircrafts and monitored projectlife-cycles to exceed assigned timelines by 15%- Established and aligned key project deliverables across multiple stakeholders toimprove on-time delivery from 75% to 92%- Implemented Quality Management System standard AS9100 (ISO 9001 aerospaceequivalent) to increase On-Quality Delivery from 80% to 94%Team Management- Conducted daily briefings with team members to communicate projectdeliverables, occupational health and safety protocols and key concerns- Managed, coached and provided feedback for 12 perm. and 10 contract techniciansto ensure their personal goals aligned with company targets. Had 8 direct reportswhere annual performance reviews and bonus allocation were examined- Reduced overall headcount by 12% while increasing workload efficiency by 13%

Toronto, Canada Area

Strategy & Business Development- Horizon scanning and market research to shape short- and mid-term strategy tostrengthen market and presence- Improved revenue by 10% year over year and achieved more than $400,000 annualrevenue- Cut 15% from annual budget through employee training and lean practicesOperations & Performance- Established plans and executed production schedules for 3 food trucks and over 20employees to meet event demands- Created standard operating procedures and onboarding documentation for newemployees to maintain consistency and increase efficiency by 18%- In charge of 20+ employees by effectively training, monitoring and directing on bestpractices and standard protocols

Mississauga, Ontario

1. Customer Service & Solutioning- Responded to questions from clients over the phone on service offerings and provided accurate information and guidance on program and service requirements2. Administration & Coordination - Maintained different databases and ensured accuracy of data input / output from various IT support systems- Assisted in analysis of various performance measures and system reviews to generate insights and recommendation

Toronto, Canada Area

1. Escalations & Critical Requests - First line of contact for all emergencies and critical requests related to operations- Partnered with various departments to determine most appropriate course of action, and ensured the swift resolution of emergencies, faults and raised necessary escalations2. Fault Resolution & Documentation- Maintained all details of calls and relevant documentations, and provided first line of support when required - Assisted with analyzing and interpreting the request to ensure the correct categorization and prioritization of needs

Master Of Arts (M.A.), Pastoral Studies/Counseling

Bachelor Of Science (B.Sc.), Psychology