Jonathan Hale Email and Phone Number

Consults with healthcare clients to advise on security incident investigation, vendor procurement, and to provide defense analysis on the client networks and their IT assets.-Resolves escalated security incidents directly with client users and leadership, acting as point of contact with vendors when necessary. -Compiles evidence, cause analysis, and critical incident reports for client CISO, board, compliance, and HR staff. -Lead Security Consultant for annual HIPAA Security Risk Assessments. Encourages clients to drive the audit process, own the results, and approach information security policy from an informed perspective. -Coordinates with onsite team members to advise on site IT security decisions such as network access policy, vulnerability scan depth and cadence, antimalware scanning, and backup and retention policy. -IT Security lead at client disaster and recovery tabletop exercises. -Convenes with client and IT leads to evaluate licensing and purchasing decisions for client technology. -Facilitates offsite staff vulnerability remediation efforts and reporting of security metrics. -Creates email security policy and monitors filter and reporting mailboxes, responding when needed.

-Leverages product expertise and small business experience to deliver functional and technical solutions on customer engagements. -Interacts with clients in the configuration of their NetSuite system. Leads the solution design and implementation aspects of engagements ensuring high quality, integrated software solutions within constraints of time and budget. -Team lead on projects, providing coaching, guidance and feedback to develop skills of team members. -Consults with clients to understand their business requirements and maps them to NetSuite.-Connects, engages, and builds the broader NetSuite and Oracle community.-Performs quality reviews of deliverables developed by other team members.-Collaborates and communicates with Project Managers and peers to facilitate on-time and on-budget project delivery.-Continues to increase product knowledge and pursue relevant certifications.

Microsoft Software and Systems Academy provides military service members with 17-week training for high-demand careers in server administration to meet industry demand for Network, Server, and Cloud Administrators. Program graduates have valuable industry skills, experience on collaborative efforts, and experience with project management. The technical side of this course goes over installing, configuring and managing IT resources on premise and in the cloud. Courses and topics covered include:-Network Fundamentals for Server Systems: Installing and configuring server core, local storage, Hyper-V and virtual machines, High Availability, Disaster Recovery, failover cluster. Creating, managing, and deploying images. -Identity and Access Control Service System: Planning and implementing IPv4 networks, IPv6, DHCP, DNS, WAP, Remote Access and VPN technologies.-Advanced Server System Management: Installing and configuring Domain Controllers, managing Active Directory (AD) Domain Services and Certificate Services, and Group Policy.Through this opportunity, I have:-Installed and configured virtual networks and AD DS infrastructure in a Windows Server 2016 environment.-Developed and edited Group Policy Objects using Active Directory (Server 2016)-Created, assigned, and decommissioned policy for Azure IT resources.-Deployed virtual systems and network resources in Hyper-V, Virtual Box, and Azure.-Deployed Ubuntu Linux system with Oracle Virtual Box on my desktop and on remote machines through browser virtualization. Performed basic server maintenance with Ubuntu CLI. -Troubleshooted and resolved network connectivity and stability using Server Manager and PowerShell.-Created, migrated, and securely deleted shared network locations for enterprise intranet. -Written and upgraded basic scripts in PowerShell, saved modules for use by other teams in Github.-Used Group Policy Manager to push updates to enterprise clients and servers.

-Developed reports and briefed executive management, improving departmental understanding of detail-oriented product lines, increasing sales and decreasing product turnaround times. -Advised clients through extensive knowledge of laws; led to a 300% increase in sales, enhanced communication with clients, and greater efficiency in the management of product line. -Developed, maintained and improved relationships with clients through trustworthiness, reliability, and use of open-source intelligence; changed the nature of relationship and turned clients into business partners through the insights delivered. -Produced new Standard Operating Procedures annually, mitigating risks for the whole department. -Assumed additional roles in customer engagement and in hardware expertise to meet company needs during a crucial time of losing essential employees. -Selected to foster positive and inclusive organization culture, motivating peers on building lasting client relationships.

-Briefed executives on retention data and status of 1500+ employees, providing management with accurate information for decision making. -Selected over senior peers to head department during 270-day leadership transition, leading the adoption of software implementation in lieu of existing legacy procedures during quarantine; decreased executives’ administrative overhead by 17%. -Mentored and trained 60 junior employees, providing them with necessary resources for career growth; increased retention by 20%. -Assisted with employee security clearance procedures and conducted annual security inspections and upgrades, enabling senior management to work on executive-level deliverables.

Hands on research with the Data Analysis and Transparency Division. Studied effects of S.B. 20 and analyzed feedback from the State purchasing process. Maintained data stores and data processing systems using MS Access and Excel. Became familiar with State Tax Codes.Assisted in a project to illustrate how geography and location within such a large state affects its primary industries and the surrounding markets.

Client Experience Tailor-Managed the entire retail customer experience from point-of-entry to point-of-sale, and recommended additional products to consumers to ensure that their experience was positive long after our interaction.-Innovated existing procedures with new product storage measures that increased storage space by up to 80% while minimizing the impact on displays and marketing. -Demonstrated physical security awareness that decreased monthly shrinkage and kept customer safety top-of-mind.

Transition and Innovation Enabler for Small Business-Connected my experience in customer success to real-time transportation, communication, and safety operations. Coordinated several employees and assets at any given moment to meet client needs and provide safe, professional, reliable service.-Played key part in the merger of a traditional cab company (Maroon Cab) and a veteran-owned startup (uRide, Inc.). My performance demonstrated the viability of the new, web-based service without losing sales or compromising the quality of existing methods. -Quick-thinking skills allowed me to assist clients that were unsure of their precise needs. I was able to boost efficiency and turnaround by honing in on relevant information and clarifying expectations before meeting the customer with safe, professional, and reliable service.

Supervisor, Landscape Maintenance-Conducted market research and networking efforts that led to 300% increase in regular business.-Self-starter: led senior staff on guerilla marketing campaign to increase recurring and one-time contracts; pushed top-of-mind awareness to micro-targeted consumers.-Financial analysis: studied local markets and tightened internal financials so that we could undercut competition. Studied annual market trends and practices to maintain profitability and relevance. -Directed and performed routine equipment maintenance. -Conflict resolution: with no dedicated Human Resources department, took on role when necessary to create a friendly work culture and company image. Defused internal disputes and maintained positivity and productivity.-When needed, took on procurement role to perform emergency asset maintenance and repair.-Delegated work to highlight staff's strengths, maximizing productivity. Encouraged staff outside of their routine roles, creating a flexible, adaptable team that can fill each other's roles at a moment's notice.

Self-Starting Client Liaison-Implemented a local guerilla marketing campaign for the local franchise of Pizza Inn to boost seasonal sales, widening the company's market footprint. -Independently managed company outreach for multiple municipalities, covering over 19 square miles and reaching over 600 prospective clients from multiple target demographics.

Customer Engagement Specialist-Supported extensive recycling and shrinkage prevention efforts while maintaining the highest standards of safety, during day to day work. My performance during the test of the recycling program proved that the new procedures were viable and saved the company 21% each month on wasted material.-Top three placement in back to back monthly sales competitions, capitalizing on existing clients to offer extended goods and services and increased the revenue I brought in by 13%. -Demonstrated the highest level of customer service, kept track of returning clients, offered 'extra mile' care to consumers. My superior customer relations-building skills led to me being selected as the 'Sincerity Manager' for the company. -In my role as 'Sincerity Manager', I held company meetings and one on one sessions with my superiors to help grow their knowledge and arsenal of client relations strategies. I developed a standard operation procedure that was used to teach the next generation of front-line employees and managers. The implementation of my instruction allowed my managers to make better-informed decisions for day-to-day tasks and to more deftly navigate complex client-relations situations.

Aquatic Landscape Feature Maintenance-Performed both routine and intensive care of complex hydraulic mechanical systems, both residential and commercial.-Consulted my prior experiences in landscaping to provide customers with industry insight. As a result, clients developed forward-thinking decision-making in regards to landscape features, reducing wear and tear on their pool features and decreasing company costs by 60%. -Fast learner: I mastered chemical and mechanical maintenance for wide ranging recreational installations: swimming pools, spas, hot tubs, slides, lazy rivers, outdoor and indoor, saline and chlorine, commercial and residential.-Developed logistics improvements to the schedule to allow myself and partners to manage the same workload 50% faster.