Localization Operations Lead
CurrentEngage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, Customer Success, in-country Marketing teams, etc.) to ensure localization requirements are implemented and the localization processes are effective and well understood.Manage vendor contracts, budget, performance, and engagement. Create and develop efficient localization processes in collaboration with internal stakeholders, Globalization team members, and LSPs in order to meet the evolving needs of the company.Evangelize localization best practices and ensure both external and internal partners’ compliance.Oversee quality escalations and ensure satisfactory resolutions including any CAPAs for LSPs or internal teams. Support Globalization leadership by collecting, analyzing, and reporting on internal metrics including such KPIs as quality, turnaround time, and budget. Lead horizontal logistics and administrative functions within Globalization team, including interface with technical and engineering teams.