Jonathan Thomas Email & Phone Number

Greater Philadelphia Area

Back Office Support representative for Daily Service Review, Architecture Review Board, Change Review Board, Root Cause Analysis, Collaborative Work Team and Service Restoration Team. Lead CA Spectrum Administrator and Implementer, utilizing SystemEDGE for Spectrum events and alarms in an environment hosting 1500+ devices; virtual and physical, Windows.

• Special Background Investigation, Defense Investigation Services closed on 5/8/09;
• Lead implementer, and administrator; ongoing configuration and support of CA’s Spectrum Infrastructure Management;
• Lead implementer, and administrator; ongoing configuration and support of CA’s IT Client Manager;
• Administrator and back office support of CA’s eHealth;
• Administrator and back office support of CA’s Unicenter Network and Systems Management r11.x;
• Administrator and back office support of CA’s Unicenter Service Metrics Analysis r11.x;

08053

• Administrator and back office support of Unicenter Network and Systems Management v3.x;
• Technical lead for Service Desk v6 development and deployment;
• Technical lead for Metrics via Seagate Crystal Reports v10, MS Excel and MS Access;
• Designer, administrator and maintenance support of Service Desk v6;
• Provided guidance and technical support in the migration of Service Desk from v4.5 to v6;
• Provided a variety of LMP Program metrics to Production Support staff in support of LMP bonus initiatives;

Computer And Information Sciences, General, Sophomore

Education record