Jonathan Timbas Email & Phone Number

Waltham, Massachusetts, United States

• Work as a member of the ZoomInfo Integration Engineering and Implementation Team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.• Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and available solutions.• Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation ensuring the solution aligns with client business needs.• Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.• Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.• Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering, and product management departments).• Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.• Assist in creating technical “how-to” documents when necessary.• Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of managers.

Waltham, Massachusetts, United States

• Serves as the voice of the customer by providing day to day technical support for the growing Zooming customer base. Including both incident management and providing workflow recommendations to ensure Zoominfo clients get the most out of the Zoominfo platform. • Works with Zoominfo clients and delivers exceptional customer experiences through friendly, efficient accurate service, and quick resolution of customer incidents and inquiries through email, live chat and over the phone. • Responsible for providing exceptional customer support to Zoominfo’s platinum clients who are part of Zoominfo tiered customer support initiative, which started in August of 2022 with 60 platinum clients and now has over 500 platinum clients. • Performs weekly case trend analysis for Zoominfo platinum clients and provides recommendations to the client’s Customer Success Manager.• Document best practices and other useful information to better enable Zoominfo clients through our online support tools. • Learns third-party products and their integrations to educate and guide Zoominfo clients on usage and product adoption.• Trains new hires on best customer support practices and how to support Zoominfo clients through email, live chat, and over the phone via shadow sessions and trainings.

Waltham, Massachusetts, United States

• Support the Onboarding and Account Management teams by providing customer education, training and issue resolution • Document best practices and other useful information to better enable our customers through our online support tools • Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal • Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services • Educate and guide customers on product usage and adoption • Provide Tier 1 and 2 support to customers • Provide triage and escalation management to engineering teams for issues that can’t be resolved by tier 1 or 2 support

Westwood, Massachusetts

Managed domestic and overseas order logistics for headwear and apparel while overseeing budget of over $6M per year. Leveraged B2B website operations by setting up customer accounts, educating client’s on usage, and being liaison for all inquiries.• Supported and guided four outside sales representatives to manage their account list to develop efficiencies for better workflow.• Accelerated additional business opportunities for sales team by repurposing available inventory and customer order history.• Build strong relationships with small- and large-account buyers to expand robust business pipeline.

Greater Boston Area

Spearheaded sales of new memberships to corporations and individuals. Negotiated and closed deals with prospective members while developing long-term relationships to maximize growth. Surpassed sales goals, leading to $100K annually in additional revenue. • Implemented targeted sales strategies, including market research, cold-calling, and consultative selling to prospect leads and grow new business.• Devised strategies for sale of memberships to specific market by evaluating changes in all industries; deployed membership options to meet members’ needs and upsold them.

Coral Gables, Fl

Oversaw sales development of season/group tickets, executive suites, and premium seating for football, basketball, and baseball games to advance season’s promotional efforts. Presided over meetings with prospective clientele and corporate representatives to garner business.• Catapulted sales of basketball, football, and baseball season and group tickets, achieving sales records of over $700K per season.• Developed and fostered solid rapport with high-profile clientele, corporations, youth programs, and non-profit organizations to enhance key business partnerships.

Lakewood, Nj

• Responsible for sales to groups of 25 or more, picnic areas, party decks and luxury suites at FirstEnergy Park , Home of the Lakewood Blue Claws in Lakewood, New Jersey• Made 200 outbound calls a week to potential sales groups including Corporations, Businesses, and Churches• Organized and executed theme nights, including the first ever Christian Concert and Scout Night Sleepover in team history. • Provided staffing at all home games and special events.

New Britain, Ct

• Coordinated sales efforts for group hospitality events including picnics, luxury suites & group tickets through cold calling.• Selling/Servicing of all picnic & group ticket packages, overseeing execution of events to meet clients needs.• Responsible for managing and maintaining all clients’ tickets and information through department ticketing system and database• Involved in the brainstorming and execution of promotional events and evenings and fan giveaways throughout the 2006 season.• Performed general office duties and game day responsibilities at Rock Cats home games