Jonathan Mork Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

· Continuing duties as Life and Livings Benefits Claims Specialist· Increased claims service for priority RBC business partners· Increased accountability for mitigating Claim Service concerns and escalations· Leading projects for standardizing SOPs· SME for claim management processes and policy provision information

· Continuing duties as Specialty Claims Analyst· Maintain SLA over 90% completion· Begin initiating claims for larger RBC business partners· Increased accountability for mitigating Claim Service concerns and escalations· Leading projects for online social network and standardizing SOPs· SME for claim management processes and policy provision information

483 Bay Street, Toronto, Ontario M5G 1P5

Specialty Claims Analyst, RBC Insurance, Toronto, Ontario· Adjudicate claims utilizing multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication· Comply with practices and procedures and regulatory requirements, provide high level customer service, and mitigate reputation risks· Develop and implement claims management and return to work strategies on assigned caseloads where warranted· Assess, research, and analyze contracts and document appropriate steps· Professionally communicate and build rapport with clients, team members, stakeholder and business partners from initiation to close· Conflict and issue resolution and escalations as appropriate

40 Hansen Road South, Brampton, Ontatio L6W 3H4

· Provided helpdesk and hands-on technical support to internal and remote users.· Responded to user support calls to troubleshoot nature of reported problems and brainstorm possible resolutions.· Deployed and configured hardware and software with appropriate access to internal and remote users. Conducted audits and procurement of unlicensed hardware and software if necessary.· Supported MACD personnel with onboarding and offboarding of new and current users. Ensured proper levels of access to company network.· Terminated and ran infrastructure cabling on local and systemic levels

Erin Mills Town Centre, 5100 Erin Mills Parkway, Mississauga, Ontario L5M4Z5

· Acquired quota based sales of $5000 in transactions on a weekly basis.· Provided customer service sales of new frames, new lenses, and continuing services for all customers.· Integrated LensCrafters unique customer service method consisting of connecting, exploring and exceeding (CEE Method). Moving away from traditional sales pitches to understanding customers’ needs and wants. · Assessed vision insurance applications for direct billing and reviewed legal documentation from Ministry of Community and Social Services, Ontario Disability Support Program, and Ontario Works · Maintained relationship with adjoining optometrist office to review and confirm patient medical prescriptions· Delegated customers to other associates or licensed opticians depending on needs and volume of customers. · Micromanaged available opticians to prioritize laborious customers and quick, rapid customers.· Handled weekly stock receiving and processing of frames, lenses, accessories, and other store items to appropriate locations· Prioritized money deposit slips and closing statements to allow for swift store closure.· Managed each roll-over sale period to renovate the store for new promotions and changes to brand emphasis.

1150 Dream Crest Rd, Mississauga, Ontario, L5V1N6

· Provided quota-based customer service management of coaching and physical training services to consumers.· Provided customer service management of coaching and physical training services to consumers.· Organized students based on skill levels and age to appropriate coach that had the expertise to push for improvement constantly.· Coached badminton skills and fitness to members of all ages in either one-on-one lessons or group lessons with up to 15 people.· Managed collaboration of coaches for group lessons with more than 15 students· Ensured safety standards were met and maintained while providing an entertaining and educational environment.

167 Dudley Ave, Thornhill, Ontario, L3T2E5

· Collaborated with other managers to create and organize fun, exciting summer activities and games for children under 12 throughout the 3-month excursion.· Maintained relationships through understanding of each child’s strengths and weaknesses and presenting motivational and empathetic approaches for improvement. · Held daily meetings to discuss and implement engaging activities that were physically and mentally challenging to promote improvement.· Constant preservation of fair play and teamwork with appropriate levels of competition.

1800 Appleby Line, Burlington, Ontario, L7L6A1

200 University Avenue West Waterloo, Ontario, N2L3G1

· Refereed 11-team matches with another referee and 7-team matches solo· Assisted soccer league managers to organize teams based on average team skill level and into tournament matches within skill rank. Each team of all skill levels required 7 matches within the allotted 3-month league period. Additional organization for 1-month elimination matches post 3-month league period.· Communicated with team captains and managers to reschedule any missed or cancelled matches, due to conflicts that affect players’ educations. Daily Updates via email sent to each member of each team affected by any rescheduling· On field setup and cleanup duties, refereed and enforced fair play, and reported any misconducts to all members of management.

74 Hogan Drive, Mississauga, Ontario, L5M

· Collaborated with peers and management to create and process orders of cellular phones, satellites, and solar panels to Bell Canada, Rogers, Telus and Grasshopper Solar using Logistar Computer Program. · Consistently communicated via daily emails or meetings for status updates and approximate completion time for each order.· Coordinated teams on production line to maximize processing and packaging output while enforcing quality and safety. Larger number of production teams allotted to orders of priority or more importance.· Presided over regularity timed quality and safety checks on each individual, team, machinery and equipment to ensure overall safety and quality preservation at all times in the workplace.

Bachelor’S Degree, Biomedical Sciences, General

Activities and Societies: Cross Campus Event Team, Welcome Team, Science Fauclty Leader, Intramural Volleyball, Intramural Soccer Referee.

Graduate Certificate, Project Management, 4.0 Gpa, Highest In Class, Silver Medalist Award

Activities and Societies: Public Sector Project Management Forum, Program Section Coordinator The graduate certificate programs.

Education record