Jonathan Yeung Email & Phone Number

Scotts Valley, California, United States

Oversaw the general operations of the 501(c)3 non-profit learning destination, including, but not limited to: Guest Experience Front Desk, Reservations, Housekeeping, Retail, Café, and 1440 Experience Teachers.

Irvine, California, United States

Managed and coordinated day-to-day operations for Front Office, Reservations, Telephone, and Transportation Departments. Launched and incentivized Front Office Upsell Program to capture additional hotel revenue and exceeded annual goal at the end of Fiscal Year.

Laguna Beach, California, United States

Responsible for overseeing full hotel operations during pre-opening phase, including: Reservations, Front Office, Concierge, Guest Services, Valet, Housekeeping, Laundry, Engineering, Security, Spa, Food & Beverage, and Pool. Created, implemented and monitored performance of Junior Ranger Kids Program, On- and Off-Site Parking, Safety and Security Programs, and Key Coding & Inventory. Led hotel to collective success to achieve recognition as TripAdvisor’s #3 Hotel in Laguna Beach within first 90 days.

Lahaina, Hawaii, United States

Managed overall service of concierge staff, housekeeping and maintenance, member satisfaction, vendor relations and supervision, employee performance, inventory, budgets, and upkeep of 15 three-bedroom residences owned by Exclusive Resorts at Montage Kapalua Bay. Planned and coordinated all projects, including but not limited to: demolition and construction, FF&E and OS&E upgrades.Forbes Five-Star Award (2016)

Newport Coast, Ca

Managed and executed direction of the front drive, four on-property valet sites, in-house vehicle inventory, transportation services and Guest Service Representatives, in addition to overseeing the Guest Experience Concierge team by monitoring productivity to ensure team maximized profit margins. Forbes Five-Star and AAA Five-Diamond Award (2014)

Newport Coast, Ca

Responsible for the execution of daily operations activities for 128 Villas including: Butler Service, Front and Back of House Rooms Operations, Food & Beverage, and 10,000 square-foot Exclusive Clubhouse. Responsible for partnership with Portico and Exclusive Resorts to ensure member satisfaction, inventory control, and overall condition of residences.Forbes Five-Star and AAA Five-Diamond Award (2013)

Newport Coast, Ca

Oversee day-to-day Villa Food & Beverage operation including: directing, and coordinating all restaurant and poolside activities. Ensure efficient operation of department, staffing, training, and scheduling. Responsible for smooth, cost effective operation of the F&B Department and supervising of all aspects of service, and inventory control.Grand Resort selected by Andrew Harper’s Hideaway Report (2012)

Newport Coast, Ca

Managed and coordinated Butler Staff, ensuring all tasks were completed efficiently and in a timely manner while maintaining adequate daily staffing to ensure profitability and maximize productivity.Condé Nast Traveler’s #1 U.S. Resort and #1 California Golf Resort (2011)Travel + Leisure’s "Top 100" World's Best Hotels (2011)

Newport Coast, Ca

A Five-Diamond destination set on 504 acres by the Pacific Ocean in Newport Beach, Pelican Hill features: 128 two-, three- and four-bedroom villas; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa; world-class restaurants; an iconic Coliseum Pool; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio.