Jonathan Unwin Email & Phone Number

Reading, United Kingdom

Worked in the Microsoft FastTrack Team helping customers to deploy services that were included in their licenses but not being actively used. My main focus was Enterprise Mobility & Security (EMS) in a technical pre-sales role to demonstrate the EMS capabilities available in Office 365/Microsoft 365.Dealing with many different customers, I would look at.

Thames Valley Park, Reading, RG6 1WG

• Promoted to Escalation Engineer, which was a third-line support role working with the second-line support engineers and the customer to reproduce issues, and then debug them to source code level in order resolve and.
• Collaborated with the development team to rectify specific coding issues and implemented processes to test and evaluate fix, communicated progress to both internal and external stakeholders.
• Partnered with customers to deploy fixed code and mitigated any further issues affecting operations.
• As technical expert, delivered training on Exchange 2013 & 2016 for front-line engineers, applied expertise and knowledge to supplement training materials regarding the architecture and design decisions with the.
• Acted as trusted advisor with direct links to the development team. Significantly enhanced knowledge of Office 365 product range and was the focal point for the business regarding all product escalations to the.
• Built strong relationships with internal engineers, account managers and key customers to deliver advice and guidance on product functionality.

Thames Valley Park, Reading, RG6 1WG

I joined Microsoft Product Support Services in May 1993 and worked in a team of 6 people supporting Microsoft Mail 3.x, quickly gaining knowledge on e-mail protocols such as X.400 and SMTP. Initially the team only supported UK customers, but we expanded to handle additional load from Scandinavia.Support out of the UK expanded further and I was one of two.

55 Broadway, London, SW1H 0BD

Responsible for supporting all personal computers and software within the Head Office functions for London Underground Limited, including HR and Finance. Organizational changes expanded remit, and were rewarded with swift promotions. Primary roles were:-1. Upgrading & installing hardware (memory/storage/peripherals e.g. printers & modems) for internal.

55 Broadway, London, SW1H 0BD

Joined London Underground Limited after completing 5 weeks at Burroughs ITEC (IT YTS scheme). Responsible for processing and filing of daily financial reports from Tube stations & other general office duties.