Jonathan Vance Email & Phone Number

Walnut Creek, Ca, Us

Walnut Creek, Ca, Us

Lafayette, California, United States

Responsible for closing of the restaurant including balancing office bank, ensuring all sidework is completed, and locking up the buildingAssist servers with difficult guests and help manage guests experiences to ensure all guests have a satisfying meal outEnsured consistent customer communication and made the customer feel welcomed and appreciatedTrained new serversTook orders efficiently and promptly, using organizational skills to ensure no errorsSupported co-workers in providing a friendly yet professional atmosphere that promoted attentive customer service and respect

Walnut Creek, California, United States

Worked on multinational projects for clients including Volvo, BMW, Ferrero Rocher, Philips, Henkel, and moreWith a focus on qualitative research projects, involving community moderation and analysis for online groups, as well as individual interviews (via Zoom)Did strategic research and analysis for companies such as eHarmony and Guayaki including in-person analysis

Walnut Creek, California, United States

On-call associate from 2014 onwardExperienced with all aspects of the marketing process from understanding client needs to designing studies, execution, and analysis.Primarily involved with qualitative research including individual interviews, group discussions, and online bulletin board forums (Qualboard).Strong skills in interviewing, note taking, analysis, and reporting.With experience in programming (Survey Monkey) and analyzing data tablesClients have included Guayaki, e-Harmony, BackCountry.com, Sukhi’s, Soy Joy, Crystal Geyser Water, Kinder’s BBQ, National Food Lab, SB Education Foundation, Whole Foods, as well as others.

San Francisco Bay Area

Transferred to Covelo Group (formerly MGA Healthcare) from Duke's Drivers to fill an opening in the Operations department (still a Zoe Holding Company)Took point in the creation of a new Operations team responsible for outreach to 800+ external employees (all healthcare positions, e.g. MAs, EVS Techs, Sterile Processors, etc) with a focus on decreasing billing delays and improving client relations.Oversaw development and training of employees in the new Operations teamDeveloped tracking tools to improve the timecard collection process which in turn improved billing issues- Reduced delayed timecards by 44%- Decreased billing delays by 33%Organized weekly recruiter and sales training sessions company wide with assistance from the Sales VPWorked daily with the recruiting, sales, corporate payroll, and AR departmentsGenerated multiple weekly reports (hours reports, billing reports, etc.) for multiple clients as well as upper management teams- As well as monthly and quarterly staffing reports for the executive team

Walnut Creek, California, United States

Beginning July 2019, became Talent Manager for the Logistics Staffing TeamHelped develop better recruiter metric tracking tools to improve group performanceContinued to meet with clients regularlyAttended multiple hiring events to find the best candidates for our clients

Walnut Creek, Ca

Promoted into Recruiter II upon creation of the new roleAided training of new recruitersContributed to the group doubling in "spread" (gross profit) in just over a year (April 2018 to June 2019)Met with clients regularly while introducing candidates and helped grow the connection between Duke's and the clientsSourced external candidates for our clients using multiple job boards (Indeed, Zip Recruiter, Career Builder, etc)Continued to maintain one of the highest response rates for Indeed and LinkedIn for the groupContinued to assist the group Talent Manager with tracking group performance

Walnut Creek, California

Sourced external candidates for our clients using multiple job boards (Indeed, Zip Recruiter, Career Builder, etc)Maintained one of the highest response rates for Indeed and LinkedIn for the groupCreated spreadsheets to better track group performance by clientAssisted group Talent Manager with tracking group performance

Pleasanton, Ca

Review resumes and place them into Applicant StreamUse Applicant Stream to find applicants to call, and then schedule and confirm interviewsDeveloped a tracking system to determine best times to reach out to candidates to make the best use of my timeProcess and file applicant paperwork, including new hire packetsReply to incoming calls and emailsHit weekly recruiting goals

Lafayette, Ca

Ensured consistent customer communication and made the customer feel welcomed and appreciatedUpsold daily drink and food specialsTook orders efficiently and promptly, using organizational skills to ensure no errorsSupported co-workers in providing a friendly yet professional atmosphere that promoted attentive customer service and respect

Ensured consistent customer communication and made the customer feel welcomed and appreciatedOversaw up to four Runners per shiftCompiled “side work” checklist for Food RunnersTrained new employees as food runners, expeditors, and serversUpsold daily drink and food specialsTook orders efficiently and promptly, using organizational skills to ensure no errorsSupported co-workers in providing a friendly yet professional atmosphere that promoted attentive customer service and respect

Lafayette, California

• Open and close facility; daily handling of money• Assist customers in finding the best product for their nutrition needs• Assist in facilitating growth of sales production; participated in weekly conference calls to discuss fiscal sufficiency of store • created weekly schedule for all staff• Adhered to "Planograms"; Organized sections of store to coordinate with corporate requests• Maintain weekly recaps to identify profitability of store

Walnut Creek, California

• Trained new employees in take-out, expo, and backwaiter positions • Compiled sidework checklists for all employees• Directed phone calls and coordinated take-out orders• Promptly delivered food to tables for servers and bartenders • Assisted in providing an optimal dining experience for all guests• Assisted in maintaining a clean dining area

Walnut Creek, California

• Offered tentative dept. schedule to H.R. department when Electronics Dept. was having issues with schedules• Provided customer information and support; assisted guests with electronic needs • Guided guests in proper uses of electronics• Assets protection/loss prevention• Generated return customers by offering attentive and personalized service

Master Of Business Administration - Mba, Accounting

MBA with specialization in Accountacy (Accounting)

Bachelor'S Degree, Psychology

Associate'S Degree, Psychology, Communications

Activities and Societies: Speech & Debate Team

General Education

High School, General Education

Activities and Societies: Junior Varsity Cross Country