Jonathan Verna Email & Phone Number

Atlanta, GA, US

United States

As a founder and graphic designer for NODEWEAR, Jonathan Verna plays a pivotal role. He combines his artistic vision with technical skill to create the brand's unique aesthetic. His designs not only define NODEWEAR's visual identity but also integrate seamlessly with the innovative blockchain technology, enhancing the appeal and exclusivity of their Luxury.

Honeywell Connected Enterprise (HCE)- Assisted with data migration for companies utilizing custom edge-to-cloud solutions.- Utilized Microsoft Azure for active directory administrating access to engineers, developers, and clients alike.- Used data software tools for back-end engineering when providing solutions for customers. Tools like Niagra4, MySQL, and.

Atlanta Metropolitan Area

• Assisted customers with their smart wireless access points and routers. (Onelink Connect & Luma).
• Analyzed application log files sent by customers for their issues who are iOS and Android users.
• Guided the customers through troubleshooting steps via inbound/outbound calls & ticking system.
• Provided monthly updated revisions to the Knowledge Base to assist customers effectively.
• Communicated with customers on their issues, and resolving them through Salesforce.

Alpharetta, Georgia

• Implemented configuration changes for AT&T contracted customers such as Home Depot, Bank of America, and McDonalds. These changes are made on their switches, access points, and servers via Aruba Central.
• Built an onsite lab to simulate and test configurations designed for regional demands in Austin, TX.
• Firmware upgrades and device monitoring was also provided to the customer for optimum productivity; as well as ensuring their business is not disrupted.
• Providing efficient and reliable support when a failure happens on the customer’s network; identifying the issues, the cause for it, formulate solutions with other colleagues via Skype, and implement the solution with.

Alpharetta, GA

• Troubleshot contracted networks from small business to fortune 400 companies.
• Configured network infrastructures for contracted company’s live environment.
• Created simulation labs for the contracted customers on how the error occur in the network, and the solution to the customer’s issue.
• Troubleshot Severity 2 & Severity 1 cases for contracted customer’s Datacenters within the SLA.

Dunwoody, GA

• Provided Tier 1 & Tier 2 Help Desk Support to IHG Hotels (Holiday Inn, Crowne Plaza, Staybridge Suites, Intercontinental Hotels & Resorts) supporting their network infrastructure.
• Remote Accessed contracted sites through a third-party VPN.
• Performed troubleshooting methods such as troubleshooting routers & switches, also perform reimages of workstations to maintain optimal computing performance.

Alpharetta, GA

• Deployed over 10,000 units contracted for Walmart.
• Inspected devices for quality control before imputing software in the devices.
• Input designated software in the proper devices as requested.
• Inspected each device for proper serial numbers, MAC addresses, and duplicate key(s).

Greater Atlanta Area

Greater New York City Area

Greater New York City Area

Greater New York City Area

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Systems Security/Information Assurance

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Systems Security/Information Assurance

Associate'S Degree, Network And System Administration/Administrator

Computer Science

High School Diploma