Jonathan Walsh Email & Phone Number

Orlando, Fl, Us

Winter Haven, Florida, United States

Supervise call center staff and twenty auto glass technicians throughout the state. My role includes scheduling five to six jobs per technician daily, ordering supplies, and monitoring job completion. Responsible for technicians from Miami to Cocoa Beach and Searing to Tallahassee. Utilize problem-solving skills to keep customers and technicians satisfied. Implemented and maintained Covid-19 safety protocols to ensure the safety of both customers and associates.

Managed direct sales and marketing to insurance and commercial accounts for the worldwide leader in auto glass repair and replacement. Established and maintained strong relationships with clients to provide the ultimate in customer service. Territory encompassed Central Florida to Jacksonville with over 800 accounts representing over $3 million in total sales.

Orlando, Florida Area

Led over 140 direct and indirect reports and managed all field based operations for Central Florida for the industry leader in Auto glass repair and replacement . Coordinated all business activities consistent with company goals,objectives and policies. Set objectives and plans to beat budgeted financials directed by corporate office.