Jonathan W. Email & Phone Number

Maryville, TN, US

Denver, Colorado, US

Denver, Colorado, US

• Comprehensive auditing and hardening of various SaaS platforms
• Responsible for all networking requirements pertaining to new partner onboarding
• Serve as primary point of contact for engineering regarding domain specific troubleshooting
• Re-architectured VCS platform to better utilize security, SDLC functionality
• Provide security reviews / insights through full software engineering lifecycle
• Perform security reviews of partners and vendors

Denver, Colorado, US

• As part of a quickly growing startup, implemented solutions across diverse domains to improve operational efficiency and security.
• Played significant role in the full lifecycle of a successful HITRUST certification
• Deployed configuration management platform and created/maintain policies for server hardening, general node deployment/administration
• Implemented VM environment for multiple tech teams, crafting bootstrapped images for environment deployments
• Led SIEM implementation via architectural choices, configured data ingest across all platforms, query creation, alerting
• Led EDR implementation including research phase, POC validation, policy shaping, and deployment

Denver, Colorado, US

• Created, migrated and managed AWS resources, utilizing Cloudformation to improve visibility and resiliency
• Utilized AWS services and custom scripts to uncover and remediate compliance issues
• Implemented vulnerability scanning across all AWS compute resources; performed remediations on Unix and Windows systems
• Authored custom functions for auditing and compliance enforcement
• Improved IT efficiency and organization through implementation of change request processes, Jira boards, ticketing system, asset tracking system
• Ticketing system implementation comprising of queue creation, workflow automations, and custom integrations using built-in tools and custom-built Python library

• Built out custom Salesforce environment to fit needs of a social services employment program, through the following:
• Identification of business requirements
• Creation of interconnected custom objects to fit business needs
• Developed custom logic and automated processes to ensure validation of data and adherence to external regulations
• Constructed reports and dashboards to enable employees and leadership to retrieve pertinent KPIs at a glance
• Configuration of user permissions and roles, according to "principle of least privilege" philosophy

Erie, Colorado, US

• Customer configuration through direct interfacing with Postgres and Kubernetes environments
• Debugged issues in system, utilizing logging and known good configurations to detect issues
• Submitted bug fixes (with unit tests) to core Golang codebase
• Created Slack application, written in Golang and deployed on GCP, providing CS team ability to resolve customer requests without escalation
• Performed code deployments of core codebase through multiple environments; collation of release notes
• Worked with project engineers on documentation and deployment of new service

Lincolnshire, Illinois, US

• Planned and deployed AWS infrastructure using AWS console/CLI and other tooling such as Terraform, Ansible and Python
• Deployed and maintained various internal systems (inventory, build server, domain registry, RMM, etc.)
• Planned, deployed and maintain Windows WDS server for automated workstation deployments
• Performed administrative tasks on various platforms (On-prem AD, Azure AD, LastPass, etc.)
• Automated of various tasks using Python (from weekly maintenance to larger projects)
• Administered Linux shared hosting servers, supporting 200+ accounts

Lincolnshire, Illinois, US

• Maintained highest productivity among all IT agents
• Provided end-user onboarding and continued training sessions for entire organization
• Received and resolved tickets for multiple clients via ticketing system, email, IM, phone and in-person
• Utilized RMM software to systematically deploy patches, applications and system upgrades, monitor security and provide remote support
• Troubleshot hardware, as well as the following OSI layers: Network, Transport, Session and Application
• Created and revised documentation

• Performed periodic reviews of behavioral health organizations to rate adherence to IPS Fidelity Model
• Gathered information about program implementation through interviews with all relevant internal staff and participants, as well as with external providers including DRS counselors/benefits planners, etc.
• Provided oral and written reports on review, including assessment of current state of program, as well as recommendations for improved outcomes

Evanston, IL, US

• Maintained rotating caseload of 20 individuals with mental illness, providing employment and emotional support
• Developed and nurture relationships with participants, referral sources, employers and government entities to provide best service possible
• Implemented data tracking procedures for team to ensure compliance with external regulations
• Billed at approximately 125% of monthly billing goal

Colorado Springs, Colorado, US

• Assisted U.S. Paralympics with day to day operations and ongoing programming
• Coordinated travel logistics for U.S. Paralympics programs to competitions, camps and events
• Assisted with on-site event logistics and operations
• Directly supported High Performance Directors with various tasks

New York, US

• Warmly greeted and quickly built rapport with customers at gas pumps
• Quickly & thoroughly educated consumers of the benefits of loyalty rewards cards
• Assisted consumers in registration and usage of loyalty cards
• Consistently led team in conversion rate during tenure, frequently averaging 10 conversions/hour

Mt. Pleasant, Michigan, US

• Overhauled student-athlete and recruit database to promote ease of use for coaching staff
• Oversaw bookkeeping at camps to ensure financials of program were in order
• Contributed to turf installation business plan to bring visibility to benefits to administration
• Implemented method for viewing of video on mobile devices to allow players to view on road
• Coordinated logistics for various trips throughout the season

St Petersburg, Florida, US

• Trained and competed in an effort to advance through minor league levels
• Invited to and participated in fall instructional period with 39 other top organizational prospects

Mount Prospect, Illinois, US

• Conducted team practices to allow for improvement of players
• Provided individual lessons to improve the abilities of clients
• Organized hotel and travel arrangements and chaperoned players in Arizona to ensure safety

Bachelor’S Degree, Sport Management

Master'S Degree, Nonprofit Administration

Education record