-Spearheaded all branding, marketing, social media, strategic planning, fiscal administration, human resources, menu design, logistics, operational standards, CRM, compliance, financial reporting process and analysis, safety, forecasting, budgeting, analyzing profitability and operating expenses, charitable events, and performing month-end close activities.-Orchestrated key sales and marketing strategies that propelled year over year sales growth; facilitated and developed key collaborative relationships with commercial accounts.-Optimized staffing levels within the payroll budget and productivity metrics as well as exceeding hiring goals through a rigorous selection process.-Coached and mentored employees through leading and influencing, improving employee satisfaction, and dramatically reducing turnover.-Piloted all training and development for team members as well as administering all annual performance reviews.-Authored and conceptualized business plans and obtain appropriate licensure and variances in order to rebrand the existing convenience store into a restaurant.-Cross-functionally collaborated with Merrimack College to become the primary restaurant vendor. -Optimized increased revenue generation through new staff upsell training methods.-Championed customer service and operational leadership through outstanding client service - leading to a 4+ star reputation on Yelp.