Jonathan West Email & Phone Number

Texas, United States

Lincoln, NE, US

• Developed project plans with timelines, milestones, and resource allocation for successful project completion.
• Implemented project lifecycle management processes to track project requirements effectively.
• Managed a large-scale software project resulting in a 90% increase in customer satisfaction.

Plano, TX, US

• Led the onboarding and integration of VoIP solutions, managing full project lifecycle, from initial contract signing to completion, resulting in a 20% increase in operational efficiency
• Acted as the main point of contact for clients during the onboarding process, addressing any technical issues, compliance concerns, and integration challenges
• Provided product demonstrations and conducted thorough training sessions, ensuring clients understood platform benefits and capabilities
• Collaborated with sales, development, and compliance teams to ensure smooth onboarding and integration processes, with a focus on aligning business goals with technical requirements

Draper, Utah, US

• Led analysis and optimization efforts for digital credit card application projects, resulting in a 25% reduction in application processing time and a 15% increase in user satisfaction
• Collaborated with cross-functional teams, including marketing, sales, and product development, to gather and analyze data to support the development and implementation
• Conducted comprehensive data analysis of credit card application processes using SQL, identifying bottlenecks and opportunities for optimization, leading to a 12% improvement in application approval rates
• Expert in producing structured and concise business requirement documents (BRDs), use cases, user stories, and process flows for effective communication among cross-functional teams
• Utilized Excel and data visualization tools to create charts, graphs, and dashboards for stakeholders, enhancing data comprehension and communication

Randolph AFB, TX, US

• Led and developed a team of 10 personnel to provide the highest levels of security for the organization, with a demonstrated excellence in policy enforcement, resource management, and safety protocols
• Reduced security incidents by 50%, developed a training program to increase proficiency and implemented quality control measures resulting in an 85% mission success rate
• Monitored security systems and identified risk indicators, responding effectively to protect personnel, assets, and classified information
• Maintained accurate security logs, incident reports, and documentation, adhering to strict confidentiality standards
• Received Air Force Achievement Medal for exceptional performance and contributions in enhancing base security measures, demonstrating outstanding leadership and operational excellence