Jonathan Westergaard Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Displayed Leadership and dedication to the caddie program, appointed to Honor status based on customer and management reviews. Maintained and improved customer relationships, leading to increased returning customers. • Assisted golfers on course navigating through our 27 hole course, using my endless hours of caddying to give customers best experience possible• Developed relationships and connections that have been a crucial part of current standing in the Chick Evans Scholarship program• Understood from an early point that customer service and customer satisfaction is crucial in service level jobs, which led to immediate customer satisfaction and increased profits• Successfully completed over 175 rounds with an “Excellent” customer rating

Greater Chicago Area

Built strong relationships with guests through consistent, customer oriented service. Played a vital role in golf operations through ensuring customer satisfaction, building relationships with guests and maintaining top of the line facilities.• Assisted golfers unloading bags and getting them to appropriate places on the property• Expert-level knowledge of the course and neighboring park/museum helped efficiently get guests around the property with no confusion or hassle• Cleaned carts, cart-barn, bathrooms on course, etc. nightly in order to give customers the best product and experience possible • Promoted to Assistant Supervisor and used leadership and communication effectively with my 3-6 person team to provide customers an outstanding experience and increase chance of returning customers

• Establish and ensure a clean kitchen and dining room area all while providing any assistance to the two main cooks• Aid in training and mentoring of two new workers annually to ease their transition and increase productivity• Improved time management skills through balancing a collegiate course load and part-time employment

Rolling Meadows, Il

• Reviewed second quarter Earnings Release to ensure maximum accuracy and transparency, which was released to the public in order to update them on Gallagher’s financial standing• Analyzed eight years of Gallagher acquisitions to allow the Internal Financial Reporting team to better understand where particular revenues derived from• Revamped inventory reports for corporate finance team which allowed seamless and efficient navigations across the entire company