Direct oversight of four external testing teams (Functional QA and Technical QA) assigned to a major European publisher and their franchises. Monitor the day-to-day operations and have regular meetings with our internal staff. Collaborate with client management teams to align on operations, workloads, and priorities, leveraging data analysis and feedback using PowerBi to drive informed decisions. Provide rich KPI data analysis and feedback highlighting accomplishments across the testing teams… Show more Direct oversight of four external testing teams (Functional QA and Technical QA) assigned to a major European publisher and their franchises. Monitor the day-to-day operations and have regular meetings with our internal staff. Collaborate with client management teams to align on operations, workloads, and priorities, leveraging data analysis and feedback using PowerBi to drive informed decisions. Provide rich KPI data analysis and feedback highlighting accomplishments across the testing teams. Instrumental in establishing and expanding the compliance program, resulting in the creation of a new revenue channel.Developed and wrote (ten page) monthly training modules on QA and game industry best practices, enhancing test standards and promoting community engagement.Consultation and coaching services with game developers and QA teams transitioning into the console space, including Org Chart creation, job descriptions, and proposed build out for QA departments, Live Ops transitions, creation, and maintenance. Mentorship services to client personnel with weekly one on one’s to bolster QA knowledge and industry best practices and standards. Show less

Onboard clients, assess their editorial and design objectives, and integrate their needs with our editorial and design services.Create Work Breakdown Structures and project plans with measurable milestones and asset delivery schedules to ensure clients’ goals are achieved and that all projects are delivered on time, within scope and within budget.Played a pivotal role in securing client satisfaction and renewing multiple high-value contracts through effective project management… Show more Onboard clients, assess their editorial and design objectives, and integrate their needs with our editorial and design services.Create Work Breakdown Structures and project plans with measurable milestones and asset delivery schedules to ensure clients’ goals are achieved and that all projects are delivered on time, within scope and within budget.Played a pivotal role in securing client satisfaction and renewing multiple high-value contracts through effective project management strategies. Show less

Designed, built and implemented a requisition tracking system for the culinary department’s curriculum, which included weekly food orders for the 32+ classes totaling well over $500,000 annually. This system: • Minimized food waste, saved $10,000+ a year, and eliminated an average of four hours of administration work per chef instructor (18 instructors in total) each week.• Was blueprinted for a nationwide rollout to other campuses due to its success.Revamped the… Show more Designed, built and implemented a requisition tracking system for the culinary department’s curriculum, which included weekly food orders for the 32+ classes totaling well over $500,000 annually. This system: • Minimized food waste, saved $10,000+ a year, and eliminated an average of four hours of administration work per chef instructor (18 instructors in total) each week.• Was blueprinted for a nationwide rollout to other campuses due to its success.Revamped the department’s accounting and ordering systems to provide historical data for year-over-year comparisons, leading to vendor cost analysis and savings.Praised by the Dean and Culinary Academic Director for exponentially improving operational efficiencies by implementing new tracking systems, including student retention, faculty feedback, payroll adjustment, party and catering events among others. Show less

Responsible for the debugging of five projects related to Lucas franchises. Worked with Senior QA Management in building a digital asset tracking system for implementation into company databases.• Entered bugs and issues into various bug tracking systems (DevTrack, Jira, TestTrack Pro).• Participated in the ‘QA 3-year Roadmap’ committee offering suggestions and providing feedback to QA Management.• Provided feedback of core game mechanics and usability to Senior QA… Show more Responsible for the debugging of five projects related to Lucas franchises. Worked with Senior QA Management in building a digital asset tracking system for implementation into company databases.• Entered bugs and issues into various bug tracking systems (DevTrack, Jira, TestTrack Pro).• Participated in the ‘QA 3-year Roadmap’ committee offering suggestions and providing feedback to QA Management.• Provided feedback of core game mechanics and usability to Senior QA staff. Show less

Responsible for the technical documentation of both current and future modules that made up the Civicasoft CRM system using Adobe’s Indesign CS2. Oversaw assigned client projects and requests. Coordinated communication between clients and Civicasoft’s engineers and creative team. Assisted with the implementation of additional requested modules to the client’s Civicasoft CRM system.• Tested and debugged client’s website / intranet prior to going live. Uploaded dummy text and pictures for… Show more Responsible for the technical documentation of both current and future modules that made up the Civicasoft CRM system using Adobe’s Indesign CS2. Oversaw assigned client projects and requests. Coordinated communication between clients and Civicasoft’s engineers and creative team. Assisted with the implementation of additional requested modules to the client’s Civicasoft CRM system.• Tested and debugged client’s website / intranet prior to going live. Uploaded dummy text and pictures for client to replace. Provided verbal walkthroughs to clients on each module assigned to their site.• Project Manager to the Port of Long Beach. Processed daily/weekly requests and assignments. Provided status reports on assigned projects and technical support to POLB’s staff. Participated in weekly conference calls. Show less

Personally promoted by the CEO to direct and manage a core team of six production staff due to the efficiencies I implemented in founding and running the QA Department of 50+ employees.Founded the QA department, developing all policies and procedures and designing the QA org chart to accommodate growth. Conducted and coordinated employee annual reviews, providing feedback and grading on their performance with an open discussion on their career path.Created internal and external… Show more Personally promoted by the CEO to direct and manage a core team of six production staff due to the efficiencies I implemented in founding and running the QA Department of 50+ employees.Founded the QA department, developing all policies and procedures and designing the QA org chart to accommodate growth. Conducted and coordinated employee annual reviews, providing feedback and grading on their performance with an open discussion on their career path.Created internal and external Focus Group programs for evaluating titles in development. Responsible for generating reports from groups’ input for Development and Senior Management review.Participated in regular Senior Management & Leadership meetings on QA operations, status of game projects, risk evaluation, budget and resource allocation. Planned annual budgets and staff projections for multiple departments.Represented Sammy Studios at E3 and initiated schedule of meetings with developers and licensors. Show less

Founded and directed the QA department (40+ employees) at SquareSoft Inc., achieving a notable 95% success rate on all first-time submissions to SIE for the Final Fantasy series (VII- X) and titles submitted between 1997-2002.Directed scheduling, staffing, and procedure development, crafting the organizational chart for the QA department to ensure operational efficiency.Established and led internal focus groups for the evaluation of competitive titles, producing bilingual… Show more Founded and directed the QA department (40+ employees) at SquareSoft Inc., achieving a notable 95% success rate on all first-time submissions to SIE for the Final Fantasy series (VII- X) and titles submitted between 1997-2002.Directed scheduling, staffing, and procedure development, crafting the organizational chart for the QA department to ensure operational efficiency.Established and led internal focus groups for the evaluation of competitive titles, producing bilingual reports for submission to Square, Tokyo, facilitating informed decision-making.Maintained regular communication and provided status reports to key stakeholders, including Square Tokyo, Square Europe, and internal Localization and Marketing departments.Fostered and sustained a constructive first-party relationship with SIE's QA department, participating in on-site meetings and developing effective communication strategies between both QA groups.At the behest of Square Tokyo, I was tasked with traveling to London to facilitate the establishment of a comprehensive bug reporting system and communication strategy for Square, Europe. This initiative aimed to ensure a seamless integration of procedures consistent with our existing protocols. Contributed to the development and upkeep of printed and web-based Strategy Guides for the Final Fantasy Series, collaborating closely with Brady Games.Conducted thorough annual employee performance reviews and actively supported the promotion of top-tier performers within the QA team, fostering a culture of excellence and dedication. Show less

• Evaluated and procured submitted game titles; shared detailed reports with management.• Managed external software development projects, hardware and software, technical support, customer relations and company Web-site design and maintenance.

• Designed levels and characters using custom ‘map-it’ utility (Spot Goes to Hollywood).• Responsible for debugging of 10+ multiplatform projects at increasing levels of responsibility: Disney's Lion King, (Lead Product Analyst), Terminator, Heart of the Alien and Westwood’s Dune)• Headed off-site design and testing group to accelerate completion of ‘The Deadalus Encounter’