Jonathan Wilson

Jonathan Wilson Email and Phone Number

Senior Director of Engineering (Platform) at Zendesk @ Zendesk
Jonathan Wilson's Location
San Francisco, California, United States, United States
Jonathan Wilson's Contact Details
About Jonathan Wilson

I built my first computer aged 11 and never looked back. I've done everything from being the founding engineer in angel-funded start-ups to managing large multi-region engineering organizations. I like building and running efficient and diverse engineering teams, surprise myself at being good with people, and I'm nostalgic for the days when I got to code.

Jonathan Wilson's Current Company Details
Zendesk

Zendesk

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Senior Director of Engineering (Platform) at Zendesk
Jonathan Wilson Work Experience Details
  • Zendesk
    Senior Director Of Engineering, Platform
    Zendesk Mar 2021 - Present
    San Francisco, California, Us
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  • Zendesk
    Director Of Engineering
    Zendesk Jun 2019 - Mar 2021
    San Francisco, California, Us
    I'm responsible for 60+ people over nine teams and four timezones, encompassing a broad set of mostly back-end engineering for Zendesk's flagship Support product.
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  • Zendesk
    Senior Engineering Manager
    Zendesk Jan 2018 - Jun 2019
    San Francisco, California, Us
    I run multiple engineering teams on Zendesk's main Support product, encompassing the inbound email (10 million emails/day), outbound email, search, social channel integration, operations and run various reliability & stability initiatives. I've grown teams in SF and expanded the Support product's engineering into APAC.
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  • Zendesk
    Engineering Manager
    Zendesk Apr 2016 - Jan 2018
    San Francisco, California, Us
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  • Heard Now, Inc
    Co-Founder & Cto
    Heard Now, Inc Mar 2016 - Aug 2019
    San Francisco, California, Us
    Heard is an all-in-one online communications platform for pre-K and elementary schools. Making voices heard to build stronger schools and successful students.
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  • Taproot Networks
    Vp, Engineering
    Taproot Networks Jul 2014 - Dec 2015
    Taproot is a social tool connecting teachers and parents. I personally built numerous features including photo albums, auto-translation, search calendar synchronization & many more. Ruby on Rails, Postgres, Heroku & Solr.
  • Seriosity
    Vp, Engineering
    Seriosity Dec 2007 - Nov 2015
    Palo Alto, California, Us
    Seriosity uses some of the principles that drive multiplayer online games to improve collaboration, innovation, productivity and both employee and customer engagement. Most recently we were building games for enterprise customers. I was responsible for all software development and QA activities with a distributed team based in Palo Alto & the Philippines. This is a multi-talented team working with technologies such as LAMP, Flash and Abode Air (targeting iOS & Android).Prior to that, we worked on a variety of consumer and enterprise projects, ranging from a virtual economy built using Java/Hibernate to deep customizations of MS Outlook.
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  • Seriosity
    Chief Architect
    Seriosity Aug 2006 - Nov 2007
    Palo Alto, California, Us
    Chief Architect for Attent - an enterprise productivity application inspired by multiplayer online games, running on MS Outlook, Windows, Java/Spring/Hibernate & Oracle.Attent tackles the problem of information overload in corporate email using psychological and economic principles from successful games. Attent creates a synthetic economy with a currency (called Serios) that enables users to attach value to an outgoing email to signal importance. It gives recipients the ability to prioritize messages and a reserve of currency that they can use to signal importance of their messages to others. Attent also provides a variety of tools that enable everyone to track and analyze communication patterns and information exchanges in the enterprise.
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  • Evenvoice
    Founding Engineer & Cto
    Evenvoice Oct 2012 - Jul 2014
    I designed and coded the initial platform plus proof-of-concept HTML5 mobile app, then brought the full product to market. LAMP, iOS & Android.
  • Iperia
    Svp, Product Development
    Iperia Mar 2009 - Jun 2012
    Waltham, Ma, Us
    At Iperia I developed their mobile strategy and brought Instant Conferencing and Visual Voicemail to market on Blackberry, iOS and Android. This included product design, engineering management, sales & developing the product roadmap. These apps are now sold by GENBAND, SONUS, PAETEC, Enventis, Windstream, Epiphany & Buckeye CableSystems.I led the team developing Iperia’s flagship VX product. It is now sold as GENBAND's EXPERiUS Unified Messaging Manager to telecoms companies worldwide.Conceived and designed Iperia’s Mobile Gateway product, giving Iperia an entry into otherwise closed sales opportunities and enabling their acquisition by GENBAND.
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  • Expertceo
    Cto
    Expertceo Jan 2009 - Nov 2009
    Atherton, Us
    Consultant CTO overseeing offshore development team and prototyping new technologies and features. Ruby on Rails.
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  • Lohika
    Chief Architect
    Lohika Nov 2005 - Sep 2006
    San Mateo, Ca, Us
    Lohika specializes in dual-shore product development for technology companies. As a senior member of the Lohika US team, I was responsible for managing customer engagements and directly managing the onshore team of Solution Architects, which in turn led teams of over 150 engineers.
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  • Ceon Corporation
    Director, Product Management
    Ceon Corporation Dec 2004 - Sep 2005
    Us
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  • Ceon Corporation
    Engineering Manager
    Ceon Corporation Apr 1999 - Nov 2004
    Us
    Recruited to build an engineering team and take over development of Ceon’s Cenpac product, a control system for British Telecom’s network of Centrex Nortel DMS100 telephone exchanges. Architect and Engineering Manager for Ceon’s IOM product from 2000, taking it from architectural prototype through to version 4. This is an order-management and activation platform for the telecoms industry, covering technologies such as VoIP, cable & satellite TV, internet access and internet services (web space, email, media, voicemail and gaming). Ceon IOM is built upon a J2EE application server (Weblogic), using Hibernate for the persistence layer. JMS and Weblogic Integration (WLI) provide overall orchestration.IOM has been the mainstay of Ceon’s business since its introduction. World-wide deployments include Time Warner Cable, Portugal Telecom (TVCabo), Charter Communications and RCNIn 2005 I took on product management responsibility for the evolution of Ceon’s products, including inception, design, roll-out of new products and developing pricing models for different types of deployment, market segments and geographical areas. Ceon was acquired by Convergys.
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  • Crossaig Limited / Thomson Corporation
    Research And Development Manager, Lead Architect & Developer
    Crossaig Limited / Thomson Corporation 1996 - 1999
    Built and deployed Crossaig’s Voyager document workflow system, replacing varied legacy systems within Thomson ISI. DCOM/MFC on MS Windows. Introduced a level of formality for the development process (programming standards, testing, UML, OOD) and achieved a measurable improvement in software quality. Effective project management allowed the projects to be budgeted and scheduled accurately.
  • Hexatec Systems Ltd
    Senior Software Engineer
    Hexatec Systems Ltd Jul 1989 - 1996
    Original architect and lead developer of Hexatec’s SCAN1000 industrial monitoring & control (SCADA) product, built using MFC and C++, running on MS Windows. It provides real-time interactive web-enabled views on industrial processes. Engineer on Hexatec’s legacy SCAN1000 Data product; a distributed industrial control and data monitoring system, deployed mainly in the power generation industry.Led Hexatec towards ISO9000 accreditation as their Quality Manager, introducing more formal development methodologies and rigorous QA procedures.

Jonathan Wilson Education Details

  • Newcastle University
    Newcastle University
    Computer Science
  • Wymondham College
    Wymondham College
    Engineering Design

Frequently Asked Questions about Jonathan Wilson

What company does Jonathan Wilson work for?

Jonathan Wilson works for Zendesk

What is Jonathan Wilson's role at the current company?

Jonathan Wilson's current role is Senior Director of Engineering (Platform) at Zendesk.

What is Jonathan Wilson's email address?

Jonathan Wilson's email address is jo****@****ult.com

What is Jonathan Wilson's direct phone number?

Jonathan Wilson's direct phone number is +141541*****

What schools did Jonathan Wilson attend?

Jonathan Wilson attended Newcastle University, Wymondham College.

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