Jonathan Mccarthy Email & Phone Number

Markham, Ontario, Canada

• Handling Program inquiries via telephone calls, emails, web-tickets, video calls and chat interactions from the public and Inspections Centre representatives
• Acting as the first point of contact for assistance with policy/program information, equipment ordering and other general inquiries
• Fostering relationships with Inspections Centre representatives
• Handling sensitive and complex issues in a timely and accurate manner
• Demonstrate ability to qualify an issue, troubleshoot and if needed transfer to the appropriate support team for resolution
• Interact and liaise with internal and external departments to review and resolve customer concerns

Toronto, Ontario, Canada

• Provided first-level support to users experiencing technical issues
• Troubleshoot and resolved hardware and software problems
• Assisted with the setup and installation of user home/office equipment and peripherals
• Maintained inventory and ordered supplies as needed with vendors
• Participated in the adherence and maintenance of technical documentation and Knowledge Base articles
• Delivered excellent customer and client services according to company protocols and procedures

Toronto, Ontario, Canada

• Provided technical support for all enterprise locations, with a focus on critical issue resolution
• Maintained and updated support ticketing software and documentation for reporting
• Expertise in troubleshooting end user software applications and hardware, including POS, laptops, desktops, and mobile platform support
• Provided remote support for retail POS, theatre A/V systems, and home/office equipment
• Assisted with theatre and office system deployments and upgrades, including POS rollouts, workstation installations, printer replacements, and network upgrades
• Worked with internal IT resources and vendors to resolve hardware and software issues

Toronto, Ontario, Canada

• Assisted users with technical issues and provided training documentation and support
• Documented incident record for reporting and resolution of technical issues
• Installed and configured computer systems and related office equipment
• Assisted with the maintenance and support of user account management, enterprise software applications,networking infrastructure and VPN/Remote desktop environments
• Participated in the development and implementation of IT projects, protocols and procedures

5095 Yonge St

• Proficient communication through telephone and email with internal and external company contacts
• Excellent customer service skills
• Problem solving and troubleshooting
• Leadership experience managing a team of 20-30
• Consistency with company policies and procedures
• Training and staff management, scheduling and task delegation

• Operated playback of strictly scheduled show times, and threading of film for standard 35mm projectors, Sony Digital projectors, and Digital Sound Systems
• Regulatory maintenance and cleaning of 35mm projector equipment
• Conducted organization and cleaning routines of the booth projection areas
• Break-down and logging of commercial or industry feature 35mm film prints
• Addition and removal of 35mm film for trailer purposes
• Regulatory cleaning of theatre auditoriums and washroom facilities

Ontario College Diploma, Music Business Administration / Management

Activities and Societies: MBM Backstage Photography, MBM Durham Music Directory

Education record

Police Foundations

Ontario Secondary School Diploma