Jonathan Work Email & Phone Number

Phoenixville, Pa, Us

Hartford, Ct, Us

In my most recent role at MNA Learning Services, I exercise effective client communication, such as sales outreach, addressing client concerns, accounting and invoicing conversations. I ensure smooth workflow by directing overall operations. Moreover, I resolve employee's issues by performing administrative duties efficiently and effectively. I perform end-to-end duties; such as technology implementation, facility management, accounting dues, project management, and community outreach.Accomplishments I'm proud of: • Scratch business from zero to $1.5M business through vital partnerships and strategic planning.• Directed overall facets of a million-dollar business with 40+ employees and 200+ clients to ensure smooth workflow.

In my role as IT Project Manager, I organize meetings with clients to improve skills, productivity, share best practices, and deliver key communications. I provide effective technical support for the IT Hub and Vanguard's implementation of SharePoint. In addition to this, I implement two strong search tools and methods for the development of various applications.Selected Contributions: • Served as an active member of the enterprise collaboration solutions team to deliver exceptional services as internal consultants.• Recognized as top-trained SharePoint SMEs within Vanguard with a focus on information architecture and collaboration.• Designed a creative preliminary search strategy for Vanguard as an enterprise.• Actively coordinated with both technical and non-technical clients regarding requirements, milestones and key deliverables in an open, honest manner• Trained non-technical staff in the use of SharePoint as a document management system• Implemented retention and information management policies in SharePoint; created a file structure/architecture for navigation with SEO mechanics to enable faster, more refined search• Implemented Webex as a contingency tool for Vanguard video/web conferences; trained in documenting, implementing and training in the use of contingency tools• Able to draw technical requirements out of a non-technical (friendly) conversation in a way that makes the clients feel heard, understood and valued above all else• Created the security and permissions structure for documentation in SharePoint and throughout the Enterprise based on a least-privilege model

During this role, Utilizing my leadership skills, I spearheaded employees for optimal efficiency and productivity in SharePoint to launch the program as a new technology for the company. I have performed exceptionally in designing and executing the IT Hub- the new SharePoint intranet for Vanguard IT. I led the development of security and permissions structure for SharePoint in Vanguard.Major Achievements:• Developed a movie trailer using Adobe Flash to promote the use of SharePoint throughout the Enterprise.• Authored 300+ FAQ wiki pages internally to support professional resources for employees

• Created and designed email blast communications in the form of flyers• Trained Account Executives in the use of email blast web application several times per month by use of conference calling and WebEx desktop sharing. • Redesigned existing collateral such as rate sheets in Excel, flyers in Photoshop, Dreamweaver and Illustrator, and assist in managing the launch of an all new web application environment. • Enhanced region maps while learning Flash, coordinated with third party developers to assemble new web structure in a timely manner.

• Created and integrated e-product in a web environment as well as direct marketing and print advertising using Adobe software and web applications. • Designed posters, brochures and other print advertising as well as web graphics, logos and entire websites in both a production and marketing environment. • Managed temporary employees and trained them in branding techniques for the Bill Me Later® product with an eye for detail and accurate presentment. • Assisted in contracting marketing projects including blog design/creation, search optimization, design of wireframes for alternate web products and employee website.

Ba, Communications

Master Of Science (M.S.), Library And Information Science, Competitive Intelligence And Knowledge Management