▪ Responsible for all network-related issues for 3 data center sites, and served as the final technical escalation point for those issues. ▪ Managed deployment of new and/or replacement equipment while minimizing customer downtime, including firmware upgrades of existing equipment. ▪ Assisted data center management in determining the best use of our allotted CapEx budget. ▪ Spearheaded plans to redesign the data center network to better align with industry best practices in both logical and physical topologies.

▪ Managed large-scale (500+ devices) deployments of network switches (Cisco and Brocade) across multiple sites for large school districts.▪ Participated in deployments of Cisco UCS, HPE servers, Nimble SAN, as well as troubleshooting issues that arose during those deployments.▪ Experience in deploying, managing, and troubleshooting Meraki switches, Firewalls, and Access Points. ▪ Some experience in troubleshooting VMWare deployments▪ Minor experience in Windows Server deployments (AD, File Services, Hyper V).

Customer support across multiple FortiNet platforms. Support team lead. I handle any technical escalations that come our way, including layer 2/3 routing and switching issues (specifically BGP related), as well as advanced firewall and VPN troubleshooting (debug and packet capture).

WLAN implementation using stand-alone and controller-based designs.Remediation of layer2/3 topologies to meet new company standards.Turn-up of new WAN circuits and routers at customer sites.Migration of existing sites to new WAN backbone.

Building and troubleshooting customer DSL circuits over ATM and Ethernet, utilizing multiple different equipment vendors. Assisting static IP customers with DSL modem configurations.Moved to the Managed Network Security team. My responsibilities included initial configuration and support of Windstream managed firewall products. Primarily FortiNet CPE/Cloud-based, with some Cisco Cloud-based firewall support.

Assisted technicians with installation of video, internet and telephone services; resolved technical issues during installs and trouble calls.

Supervisor of a 5-man crew in charge of outbound load planning; management of line-haul operations; and billing, shipment, and re-consignment data entry. Assisted off-site IT department with transition from IBM 3279 terminals to WYSE thin clients.Administrative duties included client assistance, computer/network support, and extensive data entry (60 wpm).