Jonathan Lo Email & Phone Number

Toronto, Ontario, Canada

Canada

• Managed small business merchant accounts across BC worth $20 million• Grew monthly revenue targets by 30% by leveraging vendor partnerships• Advised clients in finance and senior management to improve DSO by 60 days• Managed referral program using coupon codes to grow qualified leads by 40%• Delivered business technologies including POS and payment gateways• Collaborated with internal teams to vet clients reducing fraud by 20%• Enabled supplier automated payments and achieved 30% conversion• Awarded the 2019 100% achievement award on accumulated revenue

Nairobi, Kenya

At National Oil, Jonathan embarked on an international experience working in the Kenyan oil and gas industry for a single year contract. He focused on petroleum wholesalers and B2B customers. He has added the following to his work experience:● Managed over 150 petroleum wholesalers across Western, Central, and Eastern Kenya● Secured fuel contracts with Sinohydro Corporation Limited, China Wu Yi, and China National Aero-Tech Int'l Eng for road construction projects as part of the Belt and Road Initiative● Assisted in taking orders, collections, and customer service with domestic private, public, and Chinese customers● Trained to comply with procurement laws pertaining to government tenders● Awarded a government tender with Kenya Power and Lighting Company for supply and delivery of diesel fuel worth 50 Million USD.

Richmond, Bc

At Best Buy Canada, Jonathan focused on sales management in the maturing wireless industry. He has built experience in the following:•Managed profit margins of individual and store performance by promoting high margin products•Maximized revenue streams by offering products to clients beyond wireless products such as home appliances•Advised managers of sales forecasting and budgeting methods that are motivating to sales representatives•Communicated competitive intelligence to decision makers to invent attractive sales promotions•Strategized account penetration by conducting follow ups with customers due for device upgrade•Diversified product selection by offering recommendations to merchandising managers•Conducted sales training through role playing and discussions with new hires•Delivered word of mouth marketing using monthly satisfaction surveys and achieved 90% customer advocacy•Maintained an average of 20% gross profit margin that is aligned with company objectives

Richmond, Bc

With customer service experience, Jonathan practiced his selling skills in a highly competitive commission based environment at Glentel. He gained knowledge of this corporate culture through the following:•Communicated consumer trends to external territory managers at Rogers Wireless and Bell Mobility•Tracked sales process of customers using CRM tools like RQ4•Facilitated store transfers and inventory management•Conducted store audits to ensure compliance using retail manual•Attended sales training to build product knowledge on technological changes in the industry•Practiced fraud prevention by facilitating credit risk management and client authentication•Increased mobile activation quota by 250% during Winter season

Richmond, Bc

Given limited sales experience, Jonathan developed skills in customer interactions at Koodo Mobile. Koodo Mobile is a subsidiary of Telus which offers discount monthly plans and contract free handsets. He has gained the following experiences:• Accommodated customer needs by asking questions and listening• Received high rating consistently on customer satisfaction surveys• Assisted customers with mobile technical support and service inquiries• Addressed client escalations with an empathetic attitude• Led team members in building strong customer relationships and loyalty• Achieved growth of 150% in sales revenue within one month