Jonathan Zak Email & Phone Number

Reston, Virginia, US

Spokane, Washington, US

*Laid off in July 2024 due to company restructuring*Implemented and onboarded Treasury4 software for high-growth technology companies. Delivered the implementation plan, managed resources, drove continuous process improvement, and ensured successful completion of projects.Provided clients with best-practice guidance and consultation, oversaw user.

Salt Lake City, UT, US

*Laid off in April 2023 as part of a company-wide restructuring*Configured, implemented, and onboarded MasterControl quality system management software for private and US Federal Government clients.Collaborated with stakeholders to understand business requirements during engagement discovery meetings; proposed configuration changes in product to further.

Alpharetta, GA, US

Delivered technical account management and consulting services to Fortune 500 clients utilizing Bridger compliance software; managed key accounts totaling $6 million in revenue.Managed and monitored support interactions, serving as an internal advocate for strategic clients; responded to customer escalations and proactively escalated to internal.

Orem, Utah, US

Implemented, customized, and integrated AccessData SaaS eDiscovery/computer forensics software for corporate customers in the energy and consumer goods industries.Managed the functional delivery of enterprise software implementations, developed strategies and workflows streamlining data collection, processing, review and production.Delivered managed.

Santa Clara, California, US

*Symantec sold Veritas to Carlyle Group. My employment was transferred from Symantec to Veritas. Combined 4 years in the same position at both companies. Laid off in December 2016 due to a company restructuring.*Deployed, configured, and integrated Veritas SaaS eDiscovery software for US government agencies and clients in the manufacturing, pharmaceutical.

San Jose, California, US

Deployed, configured, and integrated Clearwell SaaS ediscovery software for US government agencies and clients in the manufacturing, pharmaceutical, and banking industries.Functional delivery and management of enterprise eDiscovery software implementations. Developed methodologies and best practices to ensure defensible information governance, data.

Pittsburgh, PA, US

Took the initiative and established Quality Management Department focused on reducing defects in data processing and output. Developed and implemented quality control program to ensure compliance with internal delivery standards. Managed ongoing quality initiatives to ensure compliance and set goal of achieving zero data defects. Directed company.

Pittsburgh, PA, US

Led electronic discovery engagements for corporations and law firms in the Mid-Atlantic region. Directed full-lifecycle technical project management, operations activities and managed high-level client communications. Coordinated project workflow, data loads and software training. Managed 10-15 contractors conducting online legal document review.

Eden Prairie, Minnesota, US

Managed 20 concurrent electronic discovery projects for Am Law 100 firms and Fortune 500 clients. Directed full-lifecycle technical project management, operations activities and managed high-level client communications. Conducted financial management and reporting for engagements with combined monthly revenues between $100,000 to $1,000,000. Directed.

Eden Prairie, Minnesota, US

Delivered Ontrack software support and training for a diverse group of law firm and corporate clients. Advised client teams on best practices and methodologies for data review. Constructed review workflows and data searches to facilitate effective analysis and production of data.

*Company ceased operations in October 2003*Managed team of Customer Service technicians delivering TCReliance software support to video distance learning and telemedicine clients across the United States and Canada. Overall responsibility for directing call center workflow, standardizing support/upgrade procedures and guiding employee development.Developed.

Armonk, New York, NY, US

Provided help desk support to American Express Financial Advisors using AdvisorLink for investment practices. Contracted by IBM Global Services in the Greater Minneapolis-St. Paul Area.