Jonathan Z. Email and Phone Number
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Jonathan Z. personal email
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My name is Jonathan Zuniga. I attended Florida International University, gaining my bachelor's in Business Administration and Management.I was involved and served a term as the Senator for the College of Business in our Student Government at FIU.I began my working career in the retail industry for three years, holding many leadership positions along the way. It was an amazing introduction to the workforce and helped me grow as an individual to be more outgoing and personable with people. This was big for someone like me who was always more of an introvert through highschool.At Macy's I was honored to hold four different positions in different departments and other roles. I was a seasonal manager for the holidays. As a sales associate, I worked for about two years in the jewelry department and later transferred to work for a skincare line named Kiehl's.I then worked as a Sales Advisor at Saks Fifth Avenue working for the Kiehl's shop inside Saks.I switched to the Hospitality Industry, where my passion for delivering excellent service along with my drive for sales, led me to join Oasis Collections connecting customers to some of the best homes across the U.S, LatAm, and Europe.I currently have made my way back to the retail world, working to create an amazing customer journey experience for a brand new chain of protein-based grocery stores opening up in the greater Miami/ Fort Lauderdale area.
Wild Fork Foods
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Customer Experience ManagerWild Fork Foods Oct 2018 - PresentDoral, Florida, Us• Manage the NPS platform (Net Promoter Score) and process all data to management on potential product or service opportunities.• SAP SRP experience.• Developed the customer service helpdesk contact center for all customer support interactions.• Established internal process flows and customer-facing flows for each customer care program to ensure top customer satisfaction, including Live-chat, Phone Service, and social networks communication streams.• Lead a small support staff to ensure all customer tickets are responded and analyze customer requests to provide troubleshooting steps or answers to our products or service.• Analyze customer service hours and staff accordingly around peak hours.• Present to C-Level all high-level findings and metrics on Customer feedback trends and all product/feature requests.• Collaborate with internal contacts or partners to resolve problems. • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.• Developed internal program for all team members to participate in Customer Outreach calls for feedback on business improvements.
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U.S. Reservations ManagerOasis May 2018 - Sep 2018Tampa, Florida, Us• Led the Sales Team from our Miami Headquarters for the U.S. Market and managed 200+ homes in 4 different cities.• Successfully launched and became Account Manager for three major distribution accounts on HomeAway across the US, Latin America, and Europe.• This account generated over $80,000 in revenue in under 5 months since launch.• Achieved top sales recognition in Q1 + Q2 in 2018 for the U.S. team and consistently met all KPI's within the department.• Trained and developed the Sales team on our brand and how to accomplish monthly sales plans, and meet all KPI's.• Developed Quarterly Sales goals for the team based on financial projections. • Worked closely with the Marketing Department on all new campaigns and strategic ad targets based on demand.• Assisted in the implementation of our new CRM (Salesforce) including training and agent development.• Lead agent for all U.S. Corporate Sales, handling all communications with partners such as Travel Agencies, Relocation Companies and maintained a positive relationship with Account Managers and Direct Corporate Partners. -
Guest Sales ExecutiveOasis Apr 2017 - Apr 2018Tampa, Florida, Us• Successfully launched and managed three major travel agency distribution accounts (Homeaway, Airbnb, Booking.com) across the US, Latin America, and Europe, managing over 100+ homes and responding to daily inbound sales, content, and administrative financial tasks.• Responsible for handling leads and closing leads on a global scale, handling inbound leads from the US, Latin America, and Europe and communicating to our guest in either English, Spanish or Portuguese when needed.• Developed new relationships with our clients, owners, and employees on a global scale communicating our brand with different cultures and languages to achieve a higher closing percentage for the company.• Trained and developed new Reservation Specialist's on our brand and how to accomplish monthly sales plans.• Managed over 60-80 leads on a daily basis from our website, distribution channels, or direct phone or email leads. Ensuring follow-ups on each case were made consistently to provide the best closing opportunity for every lead.• Achieved top sales in Q1 2018 for the US team and consistently met all important KPI's within the department.• Grew our B2B Sales in the US market, handling all communications with partners and maintained a positive relationship with Account Managers.
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Sales AssociateSaks Fifth Avenue Apr 2016 - Apr 2017New York, Ny, Us• Interpersonal ability to understand customers’ needs and service them appropriately.• Finished 2016 YTD sales at 108% to plan, of $135,000 goal.• Effectively cross-sold within the store to increase item per transactions.• Responsible for coordinating monthly in-store events to market any new products or launches within the brand. -
Sales AssociateMacy'S Nov 2015 - Apr 2016New York, Ny, Us-Beauty Specialist for Kiehl's at the Men's Macy's in Aventura, Florida.-Promoted the brand to new potential customers who were not aware of the Kiehl's.-Achieved monthly sales plans and items per transactions consistently.-Provided in-house demonstrations about our products and converted these into new sales.-Developed and curated the best experience for new and existing clients to ensure repeat business through follow-ups or store invitations for new product demonstrations. -
Student Government SenatorFlorida International University May 2014 - Jun 2015Miami, Fl, Us-Delegation for the College of Business.-I along with my two Business Senators met with all major Business faculty on campus to hear what our students have been missing out on in the College of Business that other schools offer their students.-We also pushed for an effort to increase job fairs throughout out the school semester and brought on board more small and big businesses to job fairs.-Our cabinet administer financial transactions for 100+ student organizations and oversaw a $500,000 budget.-Our cabinet as a whole approved a project to bring parking trackers for two of our largest parking garages to streamline the process of finding a parking spot on campus much easier. -
Corporate Sales AssistantMacy'S Sep 2013 - Jan 2014New York, Ny, Us• Empowered associate at the Men’s Fashion store with managerial decision-making abilities.• Proactively took initiative to resolve customer issues.• Acted as the “Manager on Duty” during closing shifts or when coverage was needed for over 15-20 associates.• Assisted in corporate sales in order to achieve higher sales for the MBA (Macy's By Appointment) program provided by Macys• Responded and solved any customer complaints to satisfy the shopper’s experience.
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Sales AssociateMacy'S Apr 2013 - Sep 2013New York, Ny, Us• Sales associate in fashion watches and fashion jewelry at one of the largest Macy’s in Florida• Effectively made suggestions to customers for additional items, increasing personal and store goals• Met or exceeded sales goals on a regular basis, receiving top sales person for two consecutive months• Assisted Department manager when needed, recovering or covering for absent employees• Increased sales by seven percent during the 2013 summer
Jonathan Z. Skills
Jonathan Z. Education Details
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Florida International University - College Of BusinessGeneral
Frequently Asked Questions about Jonathan Z.
What company does Jonathan Z. work for?
Jonathan Z. works for Wild Fork Foods
What is Jonathan Z.'s role at the current company?
Jonathan Z.'s current role is Creating an excellent customer journey, while transforming the way you shop and eat proteins!.
What is Jonathan Z.'s email address?
Jonathan Z.'s email address is jo****@****cys.com
What is Jonathan Z.'s direct phone number?
Jonathan Z.'s direct phone number is +130552*****
What schools did Jonathan Z. attend?
Jonathan Z. attended Florida International University - College Of Business.
What skills is Jonathan Z. known for?
Jonathan Z. has skills like Sales, Customer Service, Time Management, Retail, Merchandising, Microsoft Excel, Microsoft Office, Visual Merchandising, Retail Sales, Inventory Management, Cashiering, Store Management.
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