✅ Responsible for maintaining the organization of the physical store and meeting all WHSmith quality standards. I was also responsible for providing training to new employees.🔽 Administration and leadership of small multicultural teams🔽 Excellent customer service🔽 Sales support and generation of reports/feedback to supervisors and team leaders..

✅ Mainly responsible for all financial and administrative routines, developing, monitoring and analyzing financial reports with a high critical sense. Presenting data to supervisors via dashboard, focusing on identifying improvements and strategies to reduce costs and increase revenue, aiming to maximize profit and business margins.Main reports:📊 Budget by department📉 Revenue by customer📉 Cash flow📈 Cost by employee/department📈 Recurring/one-off costsOther activities:🔽 Accounts payable and accounts receivable routines🔽 Calculation of revenue forecast🔽 Bank reconciliation, control, administration and daily update of entries in the ERP financial module (Conta Azul)🔽 General processes of administration and internal management of the company/startup🔽 Completion of Indicators for the Incubator of the Genesis Institute at PUC-Rio🔽 Payroll for everyone, whether they are partners, interns, employees, service providers, etc.🔽 Management of confidential and sensitive information with great responsibility and caution🔽 ERP migration from Conta Azul to Omie🔽 Onboarding and offboarding of new employees🔽 Service to corporate customers with matters related to finance.🔽 Focal point and support to the human resources and commercial areas🔽 The entire customer invoicing process (B2B), issuing invoices and invoices on the city hall website/ERP, in addition to monitoring the default rate.

✅Responsible for assisting in the fintech's financial, administrative and human resources routines. Focal point between several departments.🔽 Accounts payable and accounts receivable routines🔽 Administration of confidential and sensitive information with great responsibility and caution🔽 Bank reconciliation, control, administration and daily updating of entries in the ERP financial module (Conta Azul)🔽 Preparation of team gatherings, whether in person or virtually🔽 Calculation of royalties🔽 Onboarding and offboarding of employees.🔽 Generating and absorbing employee payroll🔽 Invoicing of sales contracts for corporate clients and issuing electronic invoices🔽 Completion of Indicators for the Genesis Institute Incubator at PUC-Rio🔽 Customer service for corporate clients with matters related to finance.🔽 Support for human resources, marketing, sales, design and technology.🔽 General support for all employees and companies within the corporate structure.

✅ Responsible for taking care of the administrative and financial processes related to the GovToken project (anti-corruption blockchain tool)🔽 Creation, monitoring and budget control with cryptocurrencies🔽 Payment of employees and service providers using cryptocurrencies (Bitcoin and Ethereum)🔽 Commercial representation in the participation of seminars and corporate events on behalf of the project.🔽 Accountability for expenses made with government funds to make the project viable.🔽 Customer service and support B2G (Business to Goverment)🔽 Issuance, collection, sending and collection of all documentation necessary to participate in government tenders.

✅ Manage the financial department and assist related areas within the company🔽 Accounts payable and accounts receivable routines🔽 Manage and train a small team within the financial/administrative department🔽 Bank reconciliation, control, administration and daily update of entries in the ERP financial module (TOTVs)🔽 Fill out indicators for the Genesis Institute Incubator at PUC-Rio🔽 Establish an agreement with universities throughout Brazil for the admission of interns🔽 Administration of billing for customers (B2C), issuing invoices and managing the payment system (Asaas and IUGU)🔽 Onboarding and offboarding of employees🔽 Management of confidential and sensitive information with great responsibility and caution🔽 Assistance in issuing, collecting and managing documents for changes contractual, due diligence and similar🔽 Creation and development of administrative processes through Pipefy🔽 Focal point and support for the human resources, marketing and technology areas.🔽 Teamwork and development of collaborative activities in an online environment through Miro.

✅ Advise clients on their investments in crypto assets within the platform, assisting in their onboarding process, use of the platform and selection of products and services, providing them with an excellent experience and differentiated service.🔽 Relationship and customer service for high-net-worth and institutional investors🔽 Implement proactive and reactive strategies to keep customers engaged and satisfied🔽 Support or execute the customer onboarding process, following the highest standards of documentation and compliance🔽 Discuss technical, regulatory and financial aspects with customers🔽 Carry out KYC (Know Your Customer) and AML (Anti-Money Laundering) processes🔽 Liaise with other areas of the company to provide definitive solutions for customer requests and needs🔽 Support customers by informing and explaining how the main cryptocurrencies traded on the brokerage, such as Bitcoin, Ethereum, Tether, Solana, Ripple, EOS and other altcoins, work and what they are useful for.

✅ Responsible for brokering partnerships between influencers and companies, as well as providing general support for customer service and the entire startup operation🔽 Creation and presentation of Influencer Media Kit🔽 Management and administration of product purchases in the Shopify online store🔽 B2C (Business to Customer) customer service in the virtual environment with the HelpDesk platform.🔽 Social media administration (Facebook, Instagram, LinkedIn and Twitter). 🔽 Mapping of Brazilian influencers and their respective niches🔽 Support in events and product launches by digital influencersMain events and partnerships held:🤝🏻 Launch of the "Easter Egg in a Tin" (partnership with Brownie do Luiz)🤝🏻 Neagle Show at Teatro Oi Casa Grande🤝🏻 Jon Xperience at Teatro Oi Casa Grande💥Launch of personalized blouses, shirts, bracelets and caps by the Neagle brand💥Launch of the Fidget Spinner and Pop Socket personalized by the Neagle brand.

✅ Assist in the installation of audiovisual equipment, responsible for playlist selection and music mixing🔽 Provision of sound, lighting and multimedia services.🔽 Rental of screens, projectors, and equipment for events.🔽 Customer service.

✅ Responsible for managing my own online store and taking care of my entire network of relationships within multilevel marketing🔽 Recruiting new entrepreneurs to build network marketing🔽 Selling products through direct sales🔽 Participation in events and seminars throughout Brazil