Responsible for unit management, hiring of employees, coordination, assignment and distribution of tasks, training and management of sales team and financial department. Negotiation with suppliers, purchases, cash flow, accounts payable, receivables. Collection, payroll management, invoice issuance and stock control. Maintenance and expansion of the client portfolio and projections of goals and results.

Leadership of 10 financial analysts, management and shift coordination, homogeneous assignment of tasks, support for critical issues, analysis of contracts, purchase orders, credit and the whole process on the sale, maintenance and troubleshooting related to IBM software.Output management and productivity training to analysts, and also alignment and restructuring proceedings.Responsible for ensuring the reliability and excellence of the service.

Responsible for managing the unit, hiring employees, coordination, allocation and distribution of tasks, training, managing sales staff and finance department.Negotiation with suppliers, purchasing, cash flow, accounts payable, receivable, collections, payroll, issuing invoices and inventory control.Maintenance and expansion of client base, projected goals and outcomes.

Technical Support and Assistance of 2nd LevelSupport and daily management of high-performance for IBM U.S., India, China among others.Running simulations of a disaster in conjunction with the full team of IBM disaster recovery U.S., followed by full operational restructuring and payment of accounts involved.Restoration of full service and excellence in two internal accounts (IBM tri-state forest account & sterling account) in a critical condition and at risk of being shut down in Brazil operating platform.Creation and implementation of courses scents of operational tools (IMS & VM) systems for high platform that are used to-date training and expertise in these areas.