Jonathas Silva Email & Phone Number

Barra Do Garças, Mato Grosso, Brazil

• Created business requirements, technical specifications and increased revenue by $12M, implementing integration IT projects and meeting aggressive budget constraints.• Overseed a team of 15+ cross-functional professionals such as IT, Financial, Accounting, Sales, Help Desk, Operational and Technical departments to successfully manage 5+ major technology new projects release per year with projects ranging from $500,000 to over $2.000,000 requiring 6,000+ resource hours.• Leaded all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management.• Onboarded 70+ new junior Supervisors and Specialists per year through coaching and standardizations reviews.• Managed many advanced issues and implemented appropriated policies when necessary.

Barra Do Garças, Mato Grosso, Brazil

• Investigated and responded to support requests via email, phone, ticket CRM and remote-control software.• Enhanced support process and procedures, resulting in a 94% end-user satisfaction rate.• Researched new technologies and provided training to companies’ staff across all departments optimizing companies’ productivity 90%+.• Installed, configured, and managed laptops, phones, printers, desktops, servers, workstations, storages, firewalls, DVRs and others devices for 150+ employees.• Conducted Onboarding and offboarding, including administering email and user accounts.

Aragarças, Goiás, Brazil

• Performed network, software and hardware troubleshooting to ensure all systems and 30+ workstations were operating optimally.• Created IT support policies and standardizations, leading up to 70% decrease in tickets.• Migrated all workstations from Windows to Linux as part of a project with a tight deadline, saving millions of dollars in an aggressive budget by the Brazilian Federal Government’s constraints.• Managed the IT Section as a Session Head Soldier in command by S4 Captain collaborating with IT reports and IT strategies.• Investigated arising incidents caused by malicious virus and solving the infections and invasions tentative quickly.

Bachelor'S Degree, Computer Science

Relevant Courses: Data Structures, Database Systems, Software Engineering, Parallel and Distributed Programming, Computer Organization.

Professional Certification, Fiber Optic With Fusion Machine

Professional Certification, English