Jonathas Silva Email & Phone Number

Barra Do Garças, Mato Grosso, Brazil

• Created business requirements, technical specifications and increased revenue by $12M, implementing integration IT projects and meeting aggressive budget constraints.
• Overseed a team of 15+ cross-functional professionals such as IT, Financial, Accounting, Sales, Help Desk, Operational and Technical departments to successfully manage 5+ major technology new projects release per year.
• Leaded all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management.
• Onboarded 70+ new junior Supervisors and Specialists per year through coaching and standardizations reviews.
• Managed many advanced issues and implemented appropriated policies when necessary.

Barra Do Garças, Mato Grosso, Brazil

• Investigated and responded to support requests via email, phone, ticket CRM and remote-control software.
• Enhanced support process and procedures, resulting in a 94% end-user satisfaction rate.
• Researched new technologies and provided training to companies’ staff across all departments optimizing companies’ productivity 90%+.
• Installed, configured, and managed laptops, phones, printers, desktops, servers, workstations, storages, firewalls, DVRs and others devices for 150+ employees.
• Conducted Onboarding and offboarding, including administering email and user accounts.

Aragarças, Goiás, Brazil

• Performed network, software and hardware troubleshooting to ensure all systems and 30+ workstations were operating optimally.
• Created IT support policies and standardizations, leading up to 70% decrease in tickets.
• Migrated all workstations from Windows to Linux as part of a project with a tight deadline, saving millions of dollars in an aggressive budget by the Brazilian Federal Government’s constraints.
• Managed the IT Section as a Session Head Soldier in command by S4 Captain collaborating with IT reports and IT strategies.
• Investigated arising incidents caused by malicious virus and solving the infections and invasions tentative quickly.

Bachelor'S Degree, Computer Science

Relevant Courses: Data Structures, Database Systems, Software Engineering, Parallel and Distributed Programming, Computer Organization and.

Professional Certification, Fiber Optic With Fusion Machine

Professional Certification, English