Jonath Fernando Email & Phone Number

Doha, Qatar

 Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs; Planning, developing and implementing the ICT budget and obtaining competitive prices fromsuppliers to ensure cost effectiveness; Scheduling upgrades and security backups of hardware and software systems; Researching and installing new systems; Guaranteeing the smooth running of all ICT systems, including anti-virus software, print servicesand email provision; Ensuring that users adhere to software licensing laws; Securing data from internal and external attack; Offering users appropriate support and advice; Managing crisis situations, which may involve complex technical hardware or software problems; Mentoring and training new ICT support staff; Keeping up to date with the latest technologies

Qatar

Provide support and solutions to Qatar’s Museum staff including Networking, IP telephony, Software and Hardware troubleshooting in various platforms.Single handedly support over 700 staff in over 4 branches around Doha.Key Responsibilities: Take ownership of user issues reported and see problems through to resolution Install and configure computer systems for all employees Research, diagnose, troubleshoot and identify solutions to resolve customer issues Log employee queries through helpdesk system Follow standard procedures for proper escalation of unresolved issues to the appropriate internalteams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Provide telephonic or remote assistance when required Manage Inventory of all IT equipment in the entire organization. Identify and procure required spare parts or consumables for computer printers & copiers. Coordinate with contractors and vendors for solutions and support Choose and approve the purchase of equipment according to the requirements and needs of the organization Train and supervise IT staff.

Provide support to users of various QFC branches and to the tenants of the main Qatar Financial Centre Building, including network, software and hardware troubleshooting in various platforms.Key Responsibilities: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommend procedure modifications or improvements Preserve and grow knowledge of help desk procedures, products and services.

Doha

Provide support to users of various DAGOC branches including network, software and hardware troubleshooting in various platforms. Making sure all the Asian games’ venue technology infrastructure is ready and functional before the games. Bump in and bump out all the IT equipment including computers, IP telephones and Tetra phones before and after the Games.Key Responsibilities: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Provide IT support to all Asian games venues Coordinate with various contractors to keep in line with deadlines 24/7 support throughout the games time.

Master Of Science (M.S.), Computer Software Engineering

Activities and Societies: Mountaineering

Microsoft Certified Systems Engineer 2003, Information Technology