Jonathon Anderson Email & Phone Number

United States

Engages with dealer partners to review setups and confirm accuaccuracy of deals, inventory and integrations.Collaborates with product managers, support and engineering teams to ensure dealer partner issues addressed properly and within SLA.Works with integrated vendors to ensure data integrity and accuracy.Ability to work well with support team members.

Draper, UT

Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients’ concernsResearch technical problems with the aim of.

Draper, Utah

• Handles Supplier contacts regarding items, inventory, purchase orders, onboarding/registration, and escalations.
• Collaborates with other departments to resolve issues efficiently and effectively.
• Works independently and with team to research, problem-solve, and reach out to appropriate departments to resolve merchant concerns in a professional manner.
• Follows up on cases daily while maintaining a friendly and helpful demeanor.
• Assists team members answering questions to help solve problems.

Greater Salt Lake City Area

• Provides exceptional customer service handling order and site issues, ensuring member fully taken care of from beginning to end of interactions.
• Collaborates with other departments to resolve issues efficiently and effectively.
• Assists team members and others through Slack and in person with problems, also educates where to find answers for future.
• Ability to multitask, handling general issues, merchant calls and FedEx scheduling.
• Sets the example for my team in every aspect.
• Monitors agents KPI, coaching on concerns and assisting with their personal development.

Greater Salt Lake City Area

• Dedicated to building relationships with customers to provide an unsurpassed service experience each and every time.

Lead a team of 8 employees, setting the standard for vehicle service. Make recommendations based on Honda's specifications and diagnose and recommend repairs. Train new employees as well as develop team to be as efficient and successful as possible.

Salt Lake City

• Dedicated to building relationships with customers to provide an unsurpassed service experience each and every time.
• Distributes work to the shop and follow up with technicians to ensure accurate and punctual completion of customer’s work orders, keeping customer updated throughout the process.
• Hard working with the ability to multi-task, handling all aspects of the service process.
• Constantly pushes myself as well as others for the improvement of the whole team and organization.

Worked with management to ensure store reached goals set. Developed team members to ensure customer satisfaction and increase profitability. Worked as service advisor to assist customers with recommendations and advice on the maintenance of their vehicles, helping to build relationships with the customers and and the reputation of our stores.

Camp Hill, PA

Built, operated and maintained cellular systems. Responsible for 27 cellular sites in my area. Coordinated with contractors to build new cell structures and the installation of all equipment. Responsible for the programming and testing of new sites, as well as the operation and troubleshooting of existing sites within the system. Worked in teams as well as.

Built, operated and maintained, secure mobile and land-line telecommunications systems. Trained new soldiers in system operations and helped to develop existing teams to ensure system reliability and performance. Experienced troubleshooter with strong problem solving skills.

Business Administration, Management And Operations

Business Administration, Management And Operations