Jonathon Bisiach Email & Phone Number

Melbourne, Victoria, Australia

Halmstad, Sweden

Halmstad, Halland County, Sweden

Master of Science with a major in Network Forensics

Kristianstad, Skane County, Sweden

Bachelor of Science (Software Development)

Melbourne, Australia

Duties included:• monitoring areas under Council jurisdiction• assisting road users with information as requested and in understanding relevant Parking and Traffic Regulations• maximizing compliance with all relevant Parking and Traffic Regulations• detecting and issuing Parking Infringement Notices to illegally parked vehicles• attending to public enquiries and complaints• responding to customer enquiries and correspondence• supervision of school crossings, and• attending and providing evidence in court as required.

Melbourne, Australia

Investigating and conciliating consumer complaints made against telecommunication providers. Duties included:• determining whether complaints are within the jurisdiction of the TIO • providing advice to complainants and members about how to go about resolving their complaints without formal TIO intervention• identifying and gathering evidence necessary to formally investigate a complaint• preparing complex correspondence to complainants, member organisations and other agencies• analysing evidence presented by both parties and deciding whether a proposed outcome is in accordance with the law, good industry practice, and what is fair and reasonable given all the circumstances of the complaint• keeping complainants and members up to date with the progress of individual investigations• communicating decisions about a complaint outcome in writing in a manner that is clear, concise, logical, independent and supported by evidence• entering full details of the customer contact, advice provided and subsequent actions into the TIO complaint management system• preparing timely, legible, and clear file notes on hard files• ensuring complaints are actioned and closed within set timeframes• undertaking investigations under the direction of the Investigations Team Manager, Investigations Manager, the Deputy Ombudsman and/or the Ombudsman including the preparation of complaint summaries and the drafting of determinations for complex complaints• participating in regular team meetings and training workshops • assisting with the induction and training of new staff • providing support and guidance to other team members as required• participating in special task workgroups

Melbourne, Australia

Duties included:• resolving telephone and written enquiries from consumers, traders, tenants, landlords, builders, building owners, and the general public• providing accurate and relevant information on the rights and responsibilities of consumers, traders, tenants, landlords, builders, building owners and the general public• drawing on a wide range of legislation as required, including the Residential Tenancy Act 1997, Fair Trading Act 1999, Domestic Builders Contracts Act 1995, Owners Corporation Act 2006 and Motor Car Traders Act 1986• evaluating and processing complaints presented on the phone or in writing, and ascertaining and analyzing all relevant information towards achieving dispute settlement and determining potential breaches of legislation• generating complaint/enquiry and referral correspondence in hard-copy or electronic form• providing authoritative advice about dispute avoidance and resolution, and making appropriate referrals within CAV or to a range of other agencies• treating all enquiries sensitively, tactfully and fairly by providing information and advice which is appropriate to the different cultural and educational backgrounds of clients• collecting and processing information for enquiry and complaint handling using Resolve, and identifying and reporting on issues and developing trends in the marketplace• providing resources to enable and empower people to deal with consumer issues, and supplying a range of information publications, prescribed forms, application forms, claim forms and related notices• supplying practical input for improving the provision of information and referrals, and updating the directory of contacts and referrals, and• assisting new staff with on-the-job training in legislation and dispute resolution processes, and with operational functions.

Melbourne, Australia

Duties included:• monitoring areas under Council jurisdiction• assisting road users with information as requested and in understanding relevant Parking and Traffic Regulations• maximizing compliance with all relevant Parking and Traffic Regulations• detecting and issuing Parking Infringement Notices to illegally parked vehicles• attending to public enquiries and complaints• responding to customer enquiries and correspondence• supervision of school crossings• attending and providing evidence in court as required• data entry using Microsoft Excel• submissions of service requests using Pathways• formation of area rosters for a team of up to twenty officers, and• assisting in the coordination and supervision of a team of up to twenty officers.

Melbourne, Australia

Duties included:• deterring and detecting criminal activity• maintaining peace and providing public safety• controlling access to entry points of a venue• managing conflict and diffusing potentially violent situations• monitoring crowd sizes and behavior• ensuring patrons adhere to the Liquor Control Reform Act, and• maintaining safety of premises and personnel, and applying emergency first aid if required.

Darwin, Australia; Melbourne, Australia

Master Of Science - Ms, Digital Forensics, 4

Bachelor'S Degree, Computer Software Development, 5