Who is Jonathon Wilson? Overview
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Jonathon Wilson is listed as Head of Data and Insight at WorkL, based in Aldershot, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jonathon Wilson.
Jonathon Wilson previously worked as Head of Data & Insight at Workl and Data, Insight & Analytics Workstream Owner at John Lewis Partnership. Jonathon Wilson studied at The 6Th Form College Farnborough.
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WorkL
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Profile bio
About Jonathon Wilson
Experienced analyst and leader with 14 years in customer focused roles within the John Lewis Partnership. Proven ability to triangulate multiple internal and external data sources to drive tangible action, and influencing/engaging stakeholders of all levels up to executive director both inside and outside of the business.Passionate about developing others through coaching, and always excited by opportunities to improve my own skills and develop myself too.
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10 roles
Jonathon Wilson work experience
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Head Of Data & Insight
Current
Sep 2024 - Present
Data, Insight & Analytics Workstream Owner
- Influential in implementing an ideation scheme for circa 80k employees which has so far saved the business £2.1m and has secured Gold Accreditation status from an industry leading, external innovation board.- Led industrial placement students to successfully deliver a project to establish opportunities within our online operations and influence.
Nov 2022 - Sep 2024
Voice Of Customer Development Manager
- Led a team of analysts, utilising metrics from a variety of sources to encouraging the business to take a data led approach to decision making.- Manage Voice of Customer input for significant change programmes, with a focus on customer outcomes and operational considerations.- Responsible for developing an effective customer voice programme, bringing.
Apr 2022 - Nov 2022
Voice Of The Customer Workstream Owner
- Business owner for the Customer Voice program, matrix leading 20 data sources from across the entire John Lewis Partnership.- Surfacing real time customer pain points and engaging with/ supporting stakeholders in finding customer focused solutions.- Provide a Partnership customer pulse report to c.7500 stakeholders, including executive members, on a.
May 2021 - Apr 2022
Performance Analyst
- Business owner for the Contact Centre customer satisfaction surveys and insight.- Creation of the Waitrose & Partners Contact Centre productivity reporting, combining 16 numerical data sets into digestible performance metrics for a variety of audiences, resulting in a 26% increase in productivity- Specialist in eCommerce customer insight, building a.
Jul 2017 - May 2021
Resource Coordinator
- Insight into operational performance from multiple data sources.- Planning and prioritisation of short, medium, and long-term resource.- Benefit tracking of efficiency savings and reductions in average handling times.
Mar 2015 - Jul 2017
Senior Advisor
Oct 2010 - Mar 2015
Branch Manager
Sep 2009 - Oct 2010
Deputy Branch Manager
Sep 2008 - Sep 2009
1 education record
Jonathon Wilson education
FAQ
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What company does Jonathon Wilson work for?
Jonathon Wilson works for WorkL.
What is Jonathon Wilson's role at WorkL?
Jonathon Wilson is listed as Head of Data and Insight at WorkL.
Where is Jonathon Wilson based?
Jonathon Wilson is based in Aldershot, England, United Kingdom while working with WorkL.
What companies has Jonathon Wilson worked for?
Jonathon Wilson has worked for Workl, John Lewis Partnership, and Game Digital.
How can I contact Jonathon Wilson?
You can use AeroLeads to view verified contact signals for Jonathon Wilson at WorkL, including work email, phone, and LinkedIn data when available.
What schools did Jonathon Wilson attend?
Jonathon Wilson studied at The 6Th Form College Farnborough.
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