Jonathon Fore Email & Phone Number

Earth City, Missouri, United States

 Collect payments from customers/field sales representatives. Conducted detailed research on payment history, credits on accounts, and outstanding balances. Contact customers to confirm email address and phone numbers to ensure payment is received. Assessing customers payment history whether an account can be released from credit hold due to delinquent.

Maryland Heights, Missouri

• Maintain and perform updates to parameters on the billing platform including production, training and testing
• Review and validate parameter updates and configuration to ensure continuity and system integrity
• Research and respond to internal customer requests
• Provide overall billing platform interface support (may include on call rotation involvement).
• Support testing for enhancements prior to implementation to ensure daily operations are not adversely impacted
• Perform research and respond to inquiries

Earth City, MO

• Communicate thoroughly and effectively with internal and external partners and vendors
• Develop new relationships with vendors
• Audit all information received for accuracy and determine appropriate action to take
• Performs data management utilizing diverse softwares
• Ensure correct delivery rates were set up and billed correctly
• Receive and prepare invoices from 3rd party vendors in order to set up payments

St. Charles, MO

• In charge of Business Auditing Team
• Provide quality assurance and compliance review support to Verizon clients and sales representatives
• Examines all documentation and system documentation of unusual, complex, and/or high-risk transactions
• Determines if processes and documentation are in compliance with internal company requirements, guidelines, requirements, and/or government regulations
• Ability to understand and execute fundamental and specialized investigation techniques
• Ensure investigations are completed according to compliance guidelines and Quality Agreements

Hazelwood, MO

• Answered all inquiries concerning Starbucks store facility issues in North America and parts of Europe
• Promoted to Floor Support and handled Supervisor calls within a month of troubleshooting
• Acting Manager when no Managers were on the floor
• Troubleshot home based and wireless internet and video connections
• Helped out all agents on the floor regarding questions or issues they were having with a customer or system they were using