Jonathon Fore Email & Phone Number

Earth City, Missouri, United States

 Collect payments from customers/field sales representatives. Conducted detailed research on payment history, credits on accounts, and outstanding balances. Contact customers to confirm email address and phone numbers to ensure payment is received. Assessing customers payment history whether an account can be released from credit hold due to delinquent payment. Followed up on payments submitted for proper remittances. Held monthly meetings with Sales Managers over their aging report to collect past due payments and apply credits accordingly. Developed great rapport by communicating with the sales representatives/customers to obtain correct contact information for customer’s accounts payables departments to ensure accurate delivery of invoices and statements to help receive payment. Processed/posted credit card payments and payments made by check. Communicate with customers to resolve questions, concerns, and outstanding balances. Assist with any questions or technical troubles fellow employees may have on the floor.

Maryland Heights, Missouri

•Maintain and perform updates to parameters on the billing platform including production, training and testing•Review and validate parameter updates and configuration to ensure continuity and system integrity •Research and respond to internal customer requests•Provide overall billing platform interface support (may include on call rotation involvement).•Support testing for enhancements prior to implementation to ensure daily operations are not adversely impacted•Perform research and respond to inquiries •Participate in billing system release/upgrade activities and assume a support role for scheduled releases•Maintain and perform updates and configuration as required to support external applications•Troubleshoot interface issues and manage updates between internal application support and the billing vendors

Earth City, Mo

• Communicate thoroughly and effectively with internal and external partners and vendors• Develop new relationships with vendors • Audit all information received for accuracy and determine appropriate action to take• Performs data management utilizing diverse softwares • Ensure correct delivery rates were set up and billed correctly• Receive and prepare invoices from 3rd party vendors in order to set up payments

St. Charles, Mo

•In charge of Business Auditing Team•Provide quality assurance and compliance review support to Verizon clients and sales representatives •Examines all documentation and system documentation of unusual, complex, and/or high-risk transactions•Determines if processes and documentation are in compliance with internal company requirements, guidelines, requirements, and/or government regulations•Ability to understand and execute fundamental and specialized investigation techniques•Ensure investigations are completed according to compliance guidelines and Quality Agreements•Operate 10+ Computer Operating Systems at one time •Act as Team Leader over Business Unit, responsible for 10 team members and ensuring they are following and abiding by company guidelines•Received top performer numerous months while employed

Hazelwood, Mo

•Answered all inquiries concerning Starbucks store facility issues in North America and parts of Europe•Promoted to Floor Support and handled Supervisor calls within a month of troubleshooting •Acting Manager when no Managers were on the floor•Troubleshot home based and wireless internet and video connections•Helped out all agents on the floor regarding questions or issues they were having with a customer or system they were using