Customer Service Supervisor
CurrentNexxus Solutions Group is a contractor and service provider management network catering primarily to the needs of the insurance community and its policyholders in North America. Our clients and prospects encompass a variety of insurance carriers who are seeking one common outcome; to reduce loss costs and associated expenses when settling property claims and enhancing the customer experience. Nexxus Solutions Group manages the process of the claim; adding enhanced value to the carriers and their customers through a very defined and focused strategy. My job duties while being at Nexxus Solutions Group are the following.-Managed a staff of 10-12 employees.-Reviewed estimates and drawings from our contractors to make sure projects met their deadlines.-Maintain open communication and meet deadlines between clients.-Train new employees coming in on the processes we used and how to use them effectively.-Pull daily numbers for my team including claim count, claim processing and duplicate percentage.-Maintain and foster a healthy work environment.-Maintain and track time used for each employee while making sure the companies needs were fulfilled.-Work on coaching and retraining employees as needed.-Review and adjust timesheets and hours worked for employees.