Jonathon Keck Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Analyzation of incoming orders to reduce chargebacks and losses.• Daily evaluation of orders to determine the validity of the order and the account.• Reviewing inbound call center cases of reported fraud & investigation into those issues.• Providing mentorship and communication to the team of fraud trends.• Investigation into chargebacks and prior fraudulent orders to help prevent future losses.

Baltimore, Maryland Area

***Contracted via Kforce Staffing***Oversight and development of a new team of Fraud Analyst for Medifast. • Disposition of all orders escalated up due to fraudulent or suspicious concerns.• Monitoring trends, raising awareness for changes in fraudulent behaviors.• Working with the Medifast corporate team to fully integrate new processes and help solve issues as they arise.• Ensuring that the Analyst team works to uphold the ideals of the Medifast as well as achieve goals set forth for reduction in losses.

Maryland & D.C.

Oversaw multiple districts with the identification and prosecution of ORC theft incidents. Investigated into credit fraud, online fraud, and internal theft situations.• Identification and prosecution of ORC theft incidents via awareness, evidence collection and team applications. • Conducting investigations into online sales and credit fraud via data analysis reports.• Working with local law enforcement and state attorneys for appropriate prosecution and restitution collection.• Analysis of exception-based reporting to identify internal theft. • Interviewing and providing resolution of internal theft issues.• Supervision, training, and offering recommendations across market teams to promote efficiency in obtaining successful case closure for Loss Prevention department ROI.

Columbia, Md

Managed operational policies, safety awareness, and loss prevention training to decrease shrink and promote sales. Analyzed root causes of loss and implemented controls to promote improvement.• Analyze and research known losses to find root cause and implement proactive prevention.• Auditing of operational procedures to identify issues and promote opportunities for improvement.• Raising employee awareness of shrink and safety issues.• Reducing shrinkage and safety expenses to increase bottom line profit.• Building a culture with store staff to promote safety and operational efficiency.

Columbia, Md

Identified and apprehended external and internal theft cases via CCTV & floor surveillance. Conducted routine store audits to identify operational and safety opportunities.

Laurel, Maryland

Ellicott City, Maryland

Columbia, Maryland

Bachelor Of Arts - Ba, Criminal Justice

Certification - Law Enforcement