Jonathon Knight Email & Phone Number

Kingston, Jamaica

my position entails knowing the products offered by the cruiselines in question, ensuring customer information is accurate and precise, relating to their information under government issued papers, so when a cruise is to be boarded, there is efficiency and ease of transition. other duties entail booking cruises for individual prospects and travel agencies, answering general inquiries on excursions, deck plans, cabins and protection plans that the company offers, among other things The company offers the employees the ability to choose their own hours in detail and in-depth. The time required for work is also flexible. This ensures minimal possibility of time clashes with other obligations. (This includes outside jobs and parenting responsibilities)Quotas(1) I am expected to have a call handle time of 15 minutes per call, (2) use my knowledge base tools on every call (3) my transfer rate should not exceed 3 % (4) 90% Quality scores (Minimum) (5) 90% attendance Per month

Kingston, Jamaica

As an admissions support advisor, my duties were to make over two hundred calls on a daily basis (Cold Calling) in which I am to qualify individuals who meet or exceed our requirements of having a GED, Highschool diploma or bachelors (or any equivalent to a certificate) for full sail university, before handing them over to admissions for further vetting. I am also supposed to have at it's very least, 15 transfers for the week.Quotasas an admissions support agent/advisor, my duties entail cold calling near to or over 200 prospects daily, in which i am to try to get 6 transfers daily. at the very least, 3. I am also supposed to have, at it's very least, 15 transfers for the week. Each call handle time should be 3-5 minutes and 80% Quality scores (Minimum) .

Jamaica

Responsibilities1. to be proficient in all consumer level iOS and iPadOS Functions 2. to be knowlegable of all consumer level issues within apple and estimated times of repair or engineer-recommended fixes 3. to promote the brand, even in times of adversityQuotas1. 80% CSAT Per month (Minimum) 2. 80% Quality scores (Minimum) 3. 90% attendance Per month 4. 15 minute handle time 5. triple concurrency in support chats 6. I am required to handle up to 8-9 chats Per hour depending on the severity of the technical issue

Kingston, Jamaica

1. ensuring that all sales were done properly 2. flagging any sales for possible policy violations, fraudulent activity, or misconduct3. patroling the production floor for over-the-shoulder support as well as being the one to verify the sale

Kingston, Jamaica

the position includes product knowledge for different parts for a wide array of motor vehicle brands and types, Memorizing the price points of each individual motor vehicle part and handling customer complaints and finding solutions to resolve imminent issues with professionalism and courtesy. I was also tasked with the maintenance, upkeep and troubleshooting of the main company computer to ensure the company's survival and operability.