Field Service Manager
-Strategically sourced, staffed, and monitored service calls to meet client expectations and project deadlines.-Assisted in creating a growing network of skilled, reliable technicians to increase ticket resolution.-Proactively problem-solved during service calls, demonstrating adaptability and resourcefulness, resulting in 5% fewer unresolved tickets.-Managed ticketing processes using Salesforce Ticketing System, ensuring accurate documentation and efficient task… Show more -Strategically sourced, staffed, and monitored service calls to meet client expectations and project deadlines.-Assisted in creating a growing network of skilled, reliable technicians to increase ticket resolution.-Proactively problem-solved during service calls, demonstrating adaptability and resourcefulness, resulting in 5% fewer unresolved tickets.-Managed ticketing processes using Salesforce Ticketing System, ensuring accurate documentation and efficient task management.-Facilitated client review processes and invoiced clients for completed work, maintaining transparency and accountability.-Created and presented reports to department heads, visualizing quantitative data to compare to historical reports, ensuring a simple, easy to follow trend for decision-making. Show less
