In my current position, I am leading the daily operations of complex distributed physical security systems. I am also responsible for supporting global security operations by deploying and maintaining Amazon Small Site Security Systems Hub.The values delivered in this role are as follows:• Spearheaded project to standardize Physical security and the network environment that supports it by leading a group on engineers in planning, architecting, then deploying a standardized configuration to All Amazon Non-fulfillment locations globally.• Contributed to the biggest overhaul of Amazon's physical security infrastructure as a subject matter expert for Bosch Security Systems.• Reduced communication loss incidents from hundreds of occurrences in each panel to up to 12 events per month across the company's centralized monitoring receiver by conducting research, implementing improvements to current physical security standards, and collaborating with security providers, saving my organization hundreds of thousands of dollars per year.• Saved LP overhead time and decreased the likelihood of false-positive system health Escalations to SIG through a dashboard that enabled LP to view the area status of all sites without connecting to their panel directly.• Performed customer interviews and meetings to assess demands while developing a standard Bosch template, adopted by all Amazon retail locations, and served as the benchmark for the deployment of new Amazon retail sites using the B5512, B8512G, and B5512G alarm panels.• Improved customer service by liaising with outside vendors to monitor firmware updates on 120+ Bosch alarm panels at retail locations, enabling the SIG team to remotely access the panels using Amazon's externalized network.• Developed an SSRS report to monitor retail staff members’ interactions with the site's physical security apparatus allowing LP to remotely extract user-initiated Event Data from panels and discover arming and disarming zones.

In this position, I have installed, diagnosed, repaired, maintained, and upgraded software and hardware while optimizing performance and meeting user requirements. To meet corporate requirements, I installed and managed Cisco and commodity enterprise-grade Internetworking equipment. I also collaborated with staff members to assist end-users via phone or remote management tools.Notable achievements in this role are:• Designed and implemented a complex enterprise-grade network environment to support the physical security infrastructure of the company's small sites worldwide.• Served as Physical Security Support Engineer to maintain network infrastructure integrity and troubleshoot disruptive incidents events.• Confirmed physical access to equipment and faster recovery time from hardware-related outages by moving Bosch equipment from one Amazon location to another.

I have improved performance while providing hands-on assistance with software and hardware installation, troubleshooting, repair, maintenance, and upgrades. end-user training was aided by prompt and precise issue resolution.My key accomplishments in this role are as follows:• Led collaborative efforts with numerous staff members to provide consumers with first-rate services while utilizing phone or remote management technology.• Achieved Net Promoter Score by 95%+ by delivering excellent customer services.

Exercised discretion, discernment, and advanced decision-making skills while managing hardware, network systems, and software administration within this customer-facing role. Planned, developed, and orchestrated security verification training to clients. Installed and configured wireless controllers, switches, routers, and other networking equipment. Provided outstanding customer service during all service calls for technical support. Increased functionality and efficiency by enabling client remote access through VPN.Delivered strategy and leadership to a network of 10 clients while providing solutions to multifaceted challenges. Suggested solutions to increase security by implementing vendor firewalls.Leveraged knowledge and experience to serve as a valued resource for other engineers in all aspects of network configuration.

Promoted to a position with greater scope and authority with accountability for traveling on-site to troubleshoot and repair system-related problems for various clients across diverse industries.Achieved a Net Promoter score of up to 4% above the organizational average.Mentored, advised, and coached the apprentice on day-to-day processes while guiding them on their career track to becoming a successful engineer. Cross-trained entry-level bench repair engineer.