Jonathon Lindley, Mph, Mha Email & Phone Number

Springfield, Mo, Us

Provides guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability. Key technical contact for clients and staff which includes training and coaching. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Familiar with all aspects of the revenue cycle system, as well as, Cerner Revenue Cycle software. Additionally, oversees Tier 2 team of IT service associates, ensuring that SLAs are met, KPIs are meeting or exceeding goals, provides training and coaching to direct-report associates including 1-on-1 meetings.

Worked as a project intern with The Kitchen, Inc. to update Veteran Services Programs to align with VA Support Services for Veterans and Family Grant requirements. This included researching VA SSVF Grant, developing training program and providing ongoing assistance to veteran support personnel.

Provided claimant assistance through phone and email communications regarding claims. Updated entries in claim management system. Served as informal team leader.

Springfield, Missouri Area

Oversaw daily healthcare office operations including: accounting, marketing, customer service, accessing and maintaining CRM system, assisting provider.

Springfield, Mo

Primary functions included: responding to voice and email requests for technical support and providing tier 2 IT support.Served as IT purchasing specialist, responsible for POs, budgeting business IT expenses, and management of IT improvement projects.Oversaw multi-million dollar IT video-conferencing/telehealth improvements across multiple locations.

Led all medical personnel at a Company level for 4 years. Cross-trained as a military police officer.Served as lead medical trainer.Designed revised first responder training for all medical and non-medical personnel.Received Honorable Discharge as Specialist (E-4).

Master Of Public Health - Mph, Public Health

Master Of Health Administration - Mha, Health Administration

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Activities and Societies: Sigma Alpha Pi (National Society for Leadership and Success)

Associate Of Arts - Aa, General Studies

Hs Degree, High School/Secondary Diplomas And Certificates