Rebadged to Cognizant Technologies, contracted employee with Academy Sports + Outdoors. Mainly responsible for implementing and managing IT Infrastructure projects for Academy Sports + Outdoors retail locations.• Onsite Project Manager for New Store IT Equipment Installation.• Project Manager for Update (Remodel) stores projects.• Create and streamline documentation of operational processes and procedures for New Store and Update projects.• Coordinate and order equipment for New and Update projects.• Coordinate and manage different vendors that are apart of the New Store and Update project process.• Travel to different locations for project work when needed.• SME for Store Systems related technology.• 3rd Level End User Support. Answers service desk calls during a team on call rotation and provides support as necessary.• Troubleshoot store system issues and analyzing issues to find a root cause.• Create troubleshooting documentation and knowledge-based articles for 1st and 2nd level Service Desk Agents.• Experienced with using Service-Now incident management system.

Responsible for supporting a region of Academy Sports + Outdoors locations. Also involved in new store systems installation, existing store renovation systems upgrades, creating and updating documentation of operational procedures and processes hardware and software support, project management, asset management, 2nd level on call support.