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Experienced and strong Systems Support individual with a demonstrated history of working in the retail industry. Skilled in project management, data and project analysis, technical Support, creating new processes and procedures for streamlining IT Operations.
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Tech Lead (Retail It Projects Manager)Cognizant Apr 2018 - PresentTeaneck, New Jersey, UsRebadged to Cognizant Technologies, contracted employee with Academy Sports + Outdoors. Mainly responsible for implementing and managing IT Infrastructure projects for Academy Sports + Outdoors retail locations.• Onsite Project Manager for New Store IT Equipment Installation.• Project Manager for Update (Remodel) stores projects.• Create and streamline documentation of operational processes and procedures for New Store and Update projects.• Coordinate and order equipment for New and Update projects.• Coordinate and manage different vendors that are apart of the New Store and Update project process.• Travel to different locations for project work when needed.• SME for Store Systems related technology.• 3rd Level End User Support. Answers service desk calls during a team on call rotation and provides support as necessary.• Troubleshoot store system issues and analyzing issues to find a root cause.• Create troubleshooting documentation and knowledge-based articles for 1st and 2nd level Service Desk Agents.• Experienced with using Service-Now incident management system. -
Store Systems Regional SupportAcademy Sports + Outdoors May 2012 - Apr 2018Katy, Texas, UsResponsible for supporting a region of Academy Sports + Outdoors locations. Also involved in new store systems installation, existing store renovation systems upgrades, creating and updating documentation of operational procedures and processes hardware and software support, project management, asset management, 2nd level on call support. -
Administrative AssistantAcademy Sports + Outdoors Sep 2011 - May 2012Katy, Texas, Us -
Cashier Team LeadAcademy Sports + Outdoors Feb 2007 - Sep 2011Katy, Texas, Us -
Information Technology InternAcademy Sports + Outdoors Jun 2010 - Aug 2010Katy, Texas, Us
Jonathon Moore Skills
Jonathon Moore Education Details
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The University Of Texas At ArlingtonInformation Systems
Frequently Asked Questions about Jonathon Moore
What company does Jonathon Moore work for?
Jonathon Moore works for Cognizant
What is Jonathon Moore's role at the current company?
Jonathon Moore's current role is Tech Lead at Cognizant - IT Project Manager.
What is Jonathon Moore's email address?
Jonathon Moore's email address is jm****@****ail.com
What is Jonathon Moore's direct phone number?
Jonathon Moore's direct phone number is +128194*****
What schools did Jonathon Moore attend?
Jonathon Moore attended The University Of Texas At Arlington.
What skills is Jonathon Moore known for?
Jonathon Moore has skills like Team Building, Hardware Architecture, Help Desk Support, Ibm 4690, Store Operations, Computer Hardware, Retail, Computer Repair, Sales, Computer Maintenance, Windows Server 2008, Data Analysis.
Who are Jonathon Moore's colleagues?
Jonathon Moore's colleagues are Jie Feng, Dimple Mehrotra, Jason Kyere, Sudha Kumar, Michael Goldenberg, Ramesh Achi Rangachari, Sreejith Kalarikkal.
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