Jonathon Robinson Email & Phone Number

Newport, GB

Leeds, England, United Kingdom

• Coaching and Training of new and existing team members. One to one coaching and individual training sessions for the newest members of staff.
• Managing the team of multiple specialisms, conducting daily huddles and senior stakeholder meetings during these periods.
• Developing networking capabilities with senior management by attending MI meetings.
• Maintaining and building upon existing inter departmental relationships ensuring a consistentbusiness wide approach to customer management.
• Providing constructive feedback and suggesting action plans following this up with futurecoaching sessions.
• Remaining compliant and up to date with industry regulations inclusive of FCA TCF principlesand GDPR and adhering to internal clear desk procedures to prevent GDPR breaches.

Newport, Wales, United Kingdom

• Delegate for high profile investment clients.
• Managing internal client relationships by attending monthly meetings and conducting calls directly with clients, sharing MI information.
• Assisting departments with developing complaint processes. Delivering new information with presentation format or by attending team huddles.
• Multi portfolio complaint management for secured/non-secured and investment products.
• Providing complaint responses both written and oral demonstrating excellent communicationskills. Achieved by delivering responses an understandable format and customer friendlymanner.
• Delivering high volume of SRC complaint closure whilst maintaining high case quality. This isachieved by providing the correct outcome in adherence with FCA guidelines.