Jonathon Murphy Email & Phone Number

Atlanta, Ga, Us

At ICE (Intercontinental Exchange), I managed and maintained Rundeck projects for several different business entities and products. I wrote bash and python scripts to automate several tasks for the System Operations team. I created Rundeck jobs to automate the starting and stopping of various processes across different business units, and I helped to maintain the run book for failing over the Exchange to and from the disaster recovery site. I also supported customers with various operational related questions relating to different applications offered by ICE and handled the maintenance of the Exchange (bringing it offline, deploying updates, validating deployments, and bringing it back online) on a rotating basis with my co-workers.

Atlanta, Ga, Us

Assisted derivatives traders, developers, support staff, and back office personnel with production API support. Performed server and client side log file analysis and front-end application support. Handled software deployments ( and rollbacks ) for a large number of servers.Preformed routine documentation tasks for incidents, customer interactions, and internal tickets through a global ticketing system. Worked with Rundeck, bash and python to create devops tools to assist in the deployment of software, the checking of said software, and created an internal tool to assist my team with information gathering.

Brooklyn, Ny, Us

At Amplify I provided technical support for an educational progressive web app and basic implementation assistance to teachers, reading specialist and general users. I performed basic database management. I assisted teachers and school administrators with data analysis, and aggregation to provide them with an overview of how their students were performing. Developed support processes for new supplemental products upon release.

Create brunch dishes. Prep and prepare main dishes, specifically meats and carbs.

Dallas, Texas, Us

As part of a distributed helpdesk team I assisted hunting and fishing license vendors with various troubleshooting needs, including; error codes, download support, printer issues, network connectivity, terminal re-imaging,and basic desktop support. I worked remotely from my home office assisting vendors nationwide. As a part-time tier I help desk support I was responsible for documenting all cases in either SalesForce, or in a proprietary Client Services Module, and escalating any hardware service requests to tier II for replacement or maintenance.

Tampa, Fl, Us

As a senior member of a medium size EHR client support team I was a leader on the floor, and my colleagues first stop with any escalated issues that arose throughout the day. I handled incoming patient calls and assisted them with their insurance billing needs, CPT coding modifications, documentation support, online POS transactions, and revenue cycle management. My department utilized Salesforce's ticketing system to document all calls and to task other departments with applicable support issues. I implemented changes on my team that cut call wrap-up time down dramatically, and decreased our clicks per ticket metric by 63%. I was also responsible for merging/collating the information web-pages for my department, and the Insurance A/R department, across three different platforms, into one cohesive guide for both teams to refer back to.

Atlanta, Georgia, Us

As a member of a small team I helped the store increase profits and productivity by adding efficiencies to the general workflow. I purchased and installed bluetooth barcode scanners on all work computers to help with inventory management and checkout. I also created several guides for contacting/reaching the porting departments for major carriers. This decreased the amount of time employees spent on the phone with other companies customer support, and decreased the amount of time it took to port a customers phone number into our system.

Charlotte, Nc, Us

Primary Duties/ResponsibilitiesOperating a fifteen ton dual trolley overhead cranePerforming daily crane inspections Loading and unloading steel beams/columns Loading various CNC machines with steel plate and angleUnloading finished parts from a Ficep TIPO A25 plate processorMaintaining the cleanliness and organization of the craneway Knowledge of the location of different jobs and sequences within the cranewayOperating the following CNC machines Peddinghaus FPB 500/3 Plasma Cutting & Punching MachinePeddinghaus Anglemaster: 643k & 643 OFicep TIPO 25 plate processorFicep Drill 1203 DJB Structural Drilling MachineESAB Combirex Dx Burn Table

Associate Of Science - As, General Science

Comptia A+ And Network+ Classes