Jonathon Shaffer Email & Phone Number

Responsible for the day-to-day operations of the IT Service Desk that provides level 1 IT technical support to 48 locations and 7500+ Associates.

Wisconsin, United States

Overall design strategy, delivery, and maintenance of end user technology solutionsPackage, test, and deploy software using Microsoft SCCM\MECM and IntuneAutomate workflows using PowerShell scripting and Microsoft Orchestration Document and streamline existing workflowsEvaluate and secure desktop operating systems throughout the organizationMentor and.

Instructor for CIS 187 - Introduction to Cloud ComputingThis introduction to Cloud Computing course will prepare students with the skills required to evaluate and implement standard cloud technologies. Students will implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions..

Instructor of CIS 257 - Cyber Defense Pro This course is designed to prepare students for the industry standard CompTIA CYSA + Exam.

Instructor of CIS 250 - Linux ProThis course is designed to prepare students for the industry standard CompTIA Linux + Exam.

Instructor of CIS 197 - Security Pro This course is designed to prepare students for the industry standard CompTIA Security + Exam.

Instructor for CIS 156 - Third course in the Cisco CCNA series Expansion on concepts learned in CIS 154, Introduction to connecting large networks. Completion of this course prepares students to sit for the Cisco CCNA Routing and Switching exam.

Instructor for CIS 154 - Second course in the Cisco CCNA series Expands on concepts learned in CIS 152 and introduces higher level routing and switching concepts. Completion of this course prepares students to sit for the Cisco CCENT exam.

Instructor for CIS 152 - First course in the Cisco CCNA series Introduction to the Cisco networking environment, Cisco IOS, and basic networking. Completion of this course and CIS 154 prepares students to sit for the Cisco CCENT exam.

Instructor for CIS 151 - CompTIA Network + CertificationTeach students the fundamentals of computer networking standards, equipment and troubleshooting techniques. At the end of this course students are ready to sit for the CompTIA Network + Certificaiton.

Instructor for CIS 167 - CompTIA A+ Certification Teach students the fundamentals of troubleshooting, customer service, PC repair and basic networking. At the end of this course students are ready to sit for the CompTIA A+ Certificaiton.

Instructor for CIS 158- This course used to be the fourth course in the Cisco CCNA Routing track but was discontinued by Cisco in 2020. The materials have been absorbed into CIS 156 This course used to cover scaling networks for large environments.

Dixon, Illinois, United States

Responsible for any and all computer related issues and upkeep of plant infrastructure in the Dixon Illinois plant Downtown Chicago, and remote support of Chicago suburbs and Michigan locations.

Assisted in the creation of a specialized service team for the executive officers and board of directors within BorgWarner.Manage support for high profile meeting events both on location and at remote locations.Support the executives with their day to day issues.Support and manage the IT and AV infrastructure within our Chicago executive support office.

Dixon, IL

Responsible for any and all computer related issues and upkeep of plant infrastructure in the Dixon Illinois plant, along with remote support of plants in the Chicago suburbs

supported creating software and driver packages in Microsoft System Center Configuration ManagerCreated and maintained group policies for the entire organizationSupported the implementation and deployment of encryption standard for mobile PCsDeveloped and maintained the company Intune instance in Azure Assisted in creating the Azure environment for BYOD.

Dixon, IL

Manage infrastructure PC imaging and deploymentZebra thermal printer supportPC troubleshooting & RepairsIT Purchasing Server supportHardware supportRMA supportAsset management and disposalLocal Tech support contact Data migration

Dixon, IL

Intake and diagnose PC issuesHardware repair and installationSoftware configurationVirus removalTech sales

Dixon, IL

Basic office tasks Data entryPC repair & maintenance Printer repair & maintenance IP Phone supportLevel 1 Tech supportTelephone customer supportSoftware supportLimited server supportLimited network support RMA supportAS-400 Limited operationsAsset management & DisposalPC deploymentRemote clinic support

Dixon, IL

Basic office tasks Data entryPC repair

Operations Management & Information Systems, Business

Associates In Science, Business

Education record

Activities and Societies: Student Council Key Club

Computer Technology

Activities and Societies: A+ and N+ certification courses