Customer Care Representative
Current-Specialize in offered programs by studying their policies and implementation process.-Regularly communicate with customers by phone, e-mail, and fax while upholding quality customer service.-Maintain customer accounts by ensuring all needed information is entered for each stage of the farming process throughout the year, including type of crops, acres planted, damage reports, yields, and claims.-Efficiently enter data and manage contacts using Agricorp programing, including Seibel Contact Centre, CIMS+, Farm Business Registration, Zephyr, Livestock Admin, and Microsoft Access.-Complete faxing, scanning, and filing of the client’s farming details and documents.-Ensure quality customer service by providing all required information in every call, as well as by maintaining a pleasant attitude with all customers.-Assist with implementation of the email notification project by creating triggers to send the emails, tracking the results, and completing account follow-up updates.-Process direct deposit requests by verifying the completeness of the forms and adding the banking information to the respective account.-Create and verify refund packages and bank reversals by cross checking all company programs and related accounts.
