Jon Barton Email & Phone Number

Vancouver, Washington, United States

Vancouver, Washington, United States

• Team Lead for the Development, Integration, Maintenance and Operations of PetSmart’s ServiceNow environments using ServiceNow Development and Systems Administration skills.ServiceNow Development
• Support the configuration / development of ServiceNow applications.
• Work with stakeholders thru discovery, solution development, and solution implementation of various ServiceNow offerings.
• Utilize the ServiceNow Automated Test Framework for testing the ServiceNow environment.
• Develop communications and training materials for custom applications.
• Troubleshoot and provide on-going production support of these applications.

Phoenix, Arizona Area

Malvern, PA

Engaged as a ServiceNow Subject Matter Expert providing expertise to the Vanguard Internal Audit team overseeing the Vanguard ServiceNow Implementation by KPMG. Reviewed and advised on documentation and process provided by KPMG to ensure the implementation conforms to ServiceNow Best Practice, including security, access, and end to end encryption.

Phoenix, Arizona Area

Engaged primarily in a Subject Matter Expert advisory role, acting as technical liaison between Sprouts Management and Fruition Partners, with additional development of “out of scope” ServiceNow items for the duration of a 6 month rollout of Fruition’s LIFT Product across Development, Test, and Production environments running ServiceNow Fuji. In this.

Boulder, CO

• Provided 100% remote ServiceNow Architect and Development services to Denovo, a Hosted Services Provider, collaborating with Denovo’s ServiceNow Administrator, Business Analysts, Stakeholders, and Process Owners to.
• Update from ServiceNow Eureka from ServiceNow Dublin.
• Implement ServiceNow SDLC/Scrum module for management of New Functionality Requests and Defects.
• Service Catalog Development, including new items, forms, workflows, and notifications.
• Implementation of the ServiceNow New Call Module, to allow Service Desk Agents to correctly route incoming calls to Incidents, Service Requests or one of several types of utility call (hang up, wrong number, etc.).
• Develop functionality to allow the creation of a Generic Service Request from the Incident Management Application via a custom Related Records tab on the Incident Form.

Denver International Airport

ServiceNow architect and lead developer in a small team collaborating with Business Analysts, Stakeholders, and Process Owners to walk ServiceNow customizations and enhancements through the entire process from vetting submitted ideas to deployment in the production environment using a scrum methodology. Projects have included: * Initial customization and.

Denver International Airport

Administrator for DIA's Balanced Scorecard Management initiative. Worked closely with our Balanced Scorecard Advisor and 30+ managers to understand their data, then develop and maintain over 200 Customer Service, Condition, Process, and People/Learning/Growth Balanced Scorecard metrics. Microsoft Performance Point Dashboard Designer used with Excel.

Denver International Airport

Managed a diverse suite of six different mission-critical systems with a goal of zero downtime for the year. These six systems systems run 24/7/365 to effectively manage the flow of 612,000+ aircraft serving 52,000,000+ passengers per year at Denver International Airport.For Passengers: Flight Information Display System (FIDS), Visual Paging System (VPS).

Denver, CO

Developed revolutionary web-based applications integrated into the Wellbid/Wellogix website that streamlined the RFP, RFQ, and bidding processes for exploratory and production well drilling in the oil and gas industry, and allowed petroleum engineers to submit required daily reports both electronically and wirelessly from remote drilling rigs using very.

Colorado Springs, Colorado Area

Delivered a web front end and gateway to United Airlines’ legacy "dumb-terminal" corporate email system. The delivery to United was 4 months late and well over budget. It also delivered the impossible given the technology resources available at the time.

Phoenix, Arizona Area

Web Developer for AlliedSignal's "20/20" project - a goal of using acquisitions and organic growth to achieve 20 billion dollars in valuation by the year 2000. Traveled to interview SMEs from recently completed acquisitions to gather Best Practices, Lessons Learned, and Pitfalls. Analyzed and interpreted this information to determine common themes..

Boca Raton, FL

Created Boca Research's first ever web presence, visible at the Internet Archive at: https://web.archive.org/web/19961019191818/http://www.bocaresearch.com/Redesigned the website in the Summer of 1996, going live with the new Boca Research logo on 1 January 1997. Visible at the Internet Archive at.

Albany, OR

Handled 600+ monthly end-user telephone, fax, and email support requests for Supra-, later Diamond Multimedia-brand modems on the Macintosh and Amiga platforms. Developed a wiki-like html web for technical support technicians using hand-coded HTML and a spare desktop machine as a server, stored in a nearby comm room.

Mcminnville, OR

Provided content, proofreading, and pasteup for articles and advertisements for a local weekly advertising circulator, the quarterly antiques newspaper for the Pacific Northwest, "Old Stuff", business cards, and one-off print jobs for local business using a combination of traditional techniques and PowerPC Macintosh computers running QuarkXpress.

Jacksonville, North Carolina Area

Performed troubleshooting, calibration, repair, and installation of VHF and UHF radio equipment, including multichannel radio equipment and secure voice equipment used by Marine ground and aviation forces.