Jonathon Blevins Email & Phone Number

Columbia, Mo, Us

Columbia, Missouri, United States

Columbia, Missouri, United States

Columbia, Missouri Area

Business analyst utilizing analytics and inventory metrics for actionable reporting.Email design utilizing Adobe Creative Suite and full email builds with Mailchimp and Salesforce Marketing Cloud Email Studio with detailed analytics link tracking.Front end development in Salesforce Commerce Cloud and Wordpress with an emphasis on responsive, mobile-friendly design.

Columbia, Missouri

Responsible for designing, implementing, and reporting on analytics technology platforms. Also currently handling site experimentation and A/B testing on multiple sites under the MBS umbrella.

• Managed Comparison Shopping Engine campaigns with multiple leading partners in the industry using a product catalog of over a million unique products.• Maintained an email platform for the company mailing list including creation of email campaigns, launch of email campaigns, and analytics of email performance.• Analytics experience with Omniture and Google Analytics generating reports on customer behavior metrics including traffic, site navigation, and conversions.• Managed social media presence on Twitter and Facebook including fielding customer responses and generating original content.• Responsible for maintaining monthly report of company wide expenses and sales.• Managing and creating data feeds for marketing partnerships which push product catalogs using partner specifications.

• Responsible for monitoring phone queues and managing employees to address call volume.• Responsible for escalated calls from agents and establishing customer service policies.• Maintained a knowledge base of specific school contract conditions and policies to assist customers in one-call resolutions.• Maintained and reported agent performance statistics and monitored agent phone calls for scoring and feedback.

• Assisted customers with placing orders and providing customer support for existing customers.• Fulfilled multiple roles in a customer service capacity including order processing, customer service support, international customer service support, and strategic accounts support.• Assisted customers with eBook support and purchases.