Jonathon Carroll Certt Email & Phone Number

Potters Bar, Gb

City Of London, England, United Kingdom

London, England, United Kingdom

Assisting the Treasury Markets & Dealing team day to day, key responsibilities include:•FX spot deal execution.•Management of Treasury Liquidity reports and metrics. •Production and management of Markets TeamMI and Data projects.

London, England, United Kingdom

Stevenage, England, United Kingdom

I have been proficiently steering and maintaining all elements of PPI claims from receipt to timely conclusion in compliance with client's requirements. I was analysing all allocated claims by demonstrating detailed attention as well as facilitating clients with initiating PPI claim and supported throughout process with different communication channels, including email, phone, and SMS by delivering effective customer service. In addition to that I have been performing deep analysis to evaluate claims by obtaining data from finance firms. Collaborating with clientele and key stakeholders, including finance companies, while ensuring information collection and submission in specified timeframe. I was driving seamless operation within office and on external basis by communicating with team members.• Contributed in submission of 400K requests for clients to finance organisations by PPI deadline.• Played an instrumental function, within a small team, assessing data from finance companies for 400K+ responses in an 18-month time frame.• Delivered effective customer service by facilitating clients with initiating PPI claim and supported throughout process with different communication channels, including email, phone, and SMS.

Stevenage, Hertfordshire, United Kingdom

While working at "FindMyClaims.com Ltd" I was leading complete oversight of assessing extensive volumes of PPI claims at initial discovery phase, such as conducting calculations of claim value and determining viability of claim. I have been determining and acknowledging customers' requirements, executed excellent listening skills to empathise with the customer. In addition to all above responsibilities I was proactively providing excellent customer service to clients and applicants, while exhibiting strong verbal and written communication capability. I was delivering exceptional support ensuring timely completion of claims processing, entailed co-ordination of sales packs, examined financial credit reports, and evaluated subject access requests.• Led and drove staff performance for a team of 10 staff.• Served as regular Team spokesperson for all senior management meetings.• Obtained and analysed excel data in support of more than 50K claims in overall tenure.

Bachelor Of Science (B.Sc.), Geography, Upper Second Class Honours

Activities and Societies: Member of the Rowing Society

A Level'S

Geography (B), Physical Education (A), Sociology (A)