Jon Clyde Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

SharePoint and Excel Management: Oversee multiple division SharePoint sites, managing content and ensuring up-to-date information flow. Highly skilled in Excel, performing complex data analysis and reporting to support department needs.Power BI Dashboard Creation: Designed and maintain a Power BI dashboard to improve transparency, allowing staff to access critical data without delays.SQL Database Management & Deep Data Analysis: Conduct daily deep dives into data for comprehensive insights and use SQL for database management to streamline information handling.Telecom and IT Support: Coordinate telecom orders, hardware management, and support for IT-related inquiries, equipping SPR staff with the right tools for their roles.Customer-Focused Service: Deliver responsive support to SPR staff and partners, enhancing communication and service quality across IT and telecom needs.

Seattle, Wa, Us

-Provided advanced technical support to customers and internal teams for robotics and automation systems-Troubleshoot and resolved complex technical issues related to the company's robotics and automation systems.-Identify and escalated issues to higher levels of support, as needed.-Guided and mentored lower-level technical support associates.-Collaborated with cross-functional teams, such as product development, engineering, and operations, to resolve customer issues.-Participated in continuous improvement initiatives to enhance the customer support experience.-Kept up-to-date with new products and services, and stayed current with industry trends and best practices.-Proactively monitored and analyzed customer data to identify trends and issues, and recommended solutions to improve the customer experience.-Also had the responsibility of training and mentoring new hires, and helping with the development of technical support procedures and processes.

Redmond, Washington, Us

Essential Functions:-Provided advanced technical support to end-users, troubleshot and resolved complex technical issues related to computer systems, software, and hardware.-Installed, configured, and maintained computer systems, software, and hardware, including desktops, laptops, servers, printers, and mobile devices.-Managed and maintained software and hardware inventory, ensured that all systems were up-to-date and met the organization's security standards.-Communicated with customers and other departments within the company to ensure that all technical support needs were met.-Collaborated with cross-functional teams, such as network and system administrators, to resolve customer issues.-Participated in continuous improvement initiatives to enhance the customer support experience.-Kept up-to-date with new technologies and industry trends, and stayed current with best practices for desktop support.-Was the point of contact for escalations from L1 and L2 support team members.Trained and mentored lower-level technical support associates.

Kent, Wa, Us

-Accurately entered customer and product information, shipping details, and tracking information into computer systems and databases-Coordinated and processed shipping orders, including creating shipping labels and coordinating with carriers to ensure timely delivery-Managed and maintained accurate inventory records, ensuring that all data entered was accurate and up-to-date-Provided excellent customer service by communicating with customers and other departments within the company to ensure that all shipping and data entry needs were met-Proactively identified and implemented process improvements to increase efficiency and streamline processes

Washington, Dc, Us

Handling and storage of ammunition: Marine Corps ammunition technicians are responsible for the safe handling, storage, and transportation of a wide variety of ammunition, including small arms, artillery, and explosive ordnance.Maintenance and repair of ammunition: They also perform routine maintenance and repairs on ammunition and related equipment to ensure that it is in proper working condition.Weapon system support: They provide support to weapon systems by performing tasks such as loading and unloading ammunition, preparing and uploading ordnance, and providing technical assistance as needed.Safety and security: They are responsible for ensuring that ammunition is stored and handled in a safe and secure manner, and that all personnel involved in the handling and storage of ammunition are properly trained and adhere to safety protocols. They also ensure that all procedures and processes are in compliance with safety and security regulations, and that all equipment is maintained in a safe and secure condition.