Jonathon Dietz Email & Phone Number

Newark, Delaware, Us

● Upgraded and installed Cisco Network infrastructure, coaching our team to meet technical requirements, improving overallthroughput, including security, wireless coverage, availability, and licensing compliance.● Determine budgetary information, developing 3 year refresh lifecycle with support and licensing for Cisco Networkinginfrastructure equipment such as phones, switches, routers, VoIP systems, and firewalls, reducing project budget 10% .● Improve protection, remote software assistance, ticking systems, and other technical licensed software to impact customer servicecapacity, licensing compliance, and direct infrastructure.● Led configuration project, engineering 5 remote locations into single IWAN Infrastructure with Comcast ENS lines and redundantEDI, maintaining and updating project plan according to variances.● Influence and support 500+ users daily, decreasing IT equipment and cloud-based services costs 20% year over year.● Develop system life cycle for 80% of user devices, strategically analyzing data to improve budget forecasting and planning.● Deploy and maintain new security procedures and products for email, cloud, network infrastructure, servers and endpoints.● Perform system enhancements, implementing Cisco Meraki mobile device management platform (MDM) and assettracking/inventory database using Microsoft SQL Server.● Consolidated 5 networks, domains, and VoIP Phone Systems into one large redundant infrastructure utilizing state-of-the-arttechnology solutions and quality control to secure timely and compliant project delivery.● Vet and implement customer support ecommerce technology, including credit card processor and payment processing proceduresand chip readers in compliance with PCI regulations and best practices.

Newark, Delaware, Us

● Migrated locally hosted and stored files and folders to more secure SharePoint Solution, ensuring strong process management andproject documentation throughout project team.● Established and fostered trust and partnership with 15+ vendors, decreasing costs 20% and increasing product availability.● Managed and maintained high quality standards for complex projects such as Cisco firewall, filtering, routing and switching, VoIP,and wireless for all locations.● Implemented new policies, writing procedures for cell phones, company social media, and device equipment release forms.● Supported sales and marketing, service team, videographers, and external stakeholders through system administration and issueresolution.

● Directed staff of 10 serving 2.4K+ users, consulting daily with team to align key stakeholders and troubleshoot emergent issues.● Upgraded wireless networks in 13 buildings providing 1:1 student to device ratio support infrastructure.● Successfully organized and executed upgrade of 2K+ devices from Windows XP to Windows 7, improving consumer experience.● Planned and configured 2K+ SMART Boards, Staff laptops, Student laptops, Student iPads, Computer Labs, digital signage andother devices at new facility with student body of 1.8K .● Developed and implemented standard operating procedures for technology staff, improving ticket completion process, enablinghigher quality standards, and increasing time to resolution significantly.

Bachelor’S Degree, Business Administration And Management, General

Associate'S Degree, Business/Commerce, General

High School Diploma, Business Administration, Management And Operations