● Upgraded and installed Cisco Network infrastructure, coaching our team to meet technical requirements, improving overallthroughput, including security, wireless coverage, availability, and licensing compliance.● Determine budgetary information, developing 3 year refresh lifecycle with support and licensing for Cisco Networkinginfrastructure equipment such as phones, switches, routers, VoIP systems, and firewalls, reducing project budget 10% .● Improve protection, remote software assistance, ticking systems, and other technical licensed software to impact customer servicecapacity, licensing compliance, and direct infrastructure.● Led configuration project, engineering 5 remote locations into single IWAN Infrastructure with Comcast ENS lines and redundantEDI, maintaining and updating project plan according to variances.● Influence and support 500+ users daily, decreasing IT equipment and cloud-based services costs 20% year over year.● Develop system life cycle for 80% of user devices, strategically analyzing data to improve budget forecasting and planning.● Deploy and maintain new security procedures and products for email, cloud, network infrastructure, servers and endpoints.● Perform system enhancements, implementing Cisco Meraki mobile device management platform (MDM) and assettracking/inventory database using Microsoft SQL Server.● Consolidated 5 networks, domains, and VoIP Phone Systems into one large redundant infrastructure utilizing state-of-the-arttechnology solutions and quality control to secure timely and compliant project delivery.● Vet and implement customer support ecommerce technology, including credit card processor and payment processing proceduresand chip readers in compliance with PCI regulations and best practices.

● Migrated locally hosted and stored files and folders to more secure SharePoint Solution, ensuring strong process management andproject documentation throughout project team.● Established and fostered trust and partnership with 15+ vendors, decreasing costs 20% and increasing product availability.● Managed and maintained high quality standards for complex projects such as Cisco firewall, filtering, routing and switching, VoIP,and wireless for all locations.● Implemented new policies, writing procedures for cell phones, company social media, and device equipment release forms.● Supported sales and marketing, service team, videographers, and external stakeholders through system administration and issueresolution.

● Directed staff of 10 serving 2.4K+ users, consulting daily with team to align key stakeholders and troubleshoot emergent issues.● Upgraded wireless networks in 13 buildings providing 1:1 student to device ratio support infrastructure.● Successfully organized and executed upgrade of 2K+ devices from Windows XP to Windows 7, improving consumer experience.● Planned and configured 2K+ SMART Boards, Staff laptops, Student laptops, Student iPads, Computer Labs, digital signage andother devices at new facility with student body of 1.8K .● Developed and implemented standard operating procedures for technology staff, improving ticket completion process, enablinghigher quality standards, and increasing time to resolution significantly.